Roofcare Unit Manager - Commercial Roofing

Nations Roof is one of the largest award winning National Commercial Roofing Contractors, ranked in the Top 5 Roofing contractors in the US. We were founded to give today’s businesses a clear choice for trustworthy cost-effective roofing solutions. At Nations Roof we embrace safety as an important part of a job well done. Nations Roof is an expert in every type of roofing, waterproofing, coating green, and metal system application. Our emphasis is not just project based: we work to understand the budgets solutions and maintenance that fit best with all roofing assets.

Purpose: The Commercial RoofingUnit Manager is responsible for the overall day to day management and successful execution of both large construction roofing projects with an emphasis on service calls and maintenance, and repairs for Commercial Roofing systems for the operating unit in a designated territory. This is a critical autonomous leadership role that works collaboratively with Sr Leadership to support and grow territory goals and objectives. Needs to understand and run the business aspect including management of P&L, monitor revenue gross profit margins and SG&A expenses.

Prior experience working for a Commercial Roofing contractor is required for consideration.

Responsibilities:

• Manages service representatives who perform routine sales and field roof installers that preform project work services including installation, maintenance, and repair.
• Manages service contracts and directs support services.
• Creates guidelines, policies, and procedures to facilitate efficient service delivery.
• Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed.
• Oversees and directs the delivery of projects, services, or functions through the work of subordinate employees, implements policies, programs and directives set by the organization's executives, and is responsible for pay determination, hire and termination decisions, and performance reviews.
• Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives.
• Manage field operations and other business activities to ensure daily service levels are met.
• Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
• Oversee the scheduling and training of field service and sales representatives.
• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Monitor all operations key performance indicators and develop action plans to meet targets.
• Analyze reports, identify areas for improvement, and implement operational strategies to increase performance.
• Organize workflow and delegate workload to adhere to service level agreements.
• Advise and implement best practices to improve products, applications, and services.
• Identify and support employee development and training needs.
• Manage department finances including budgets and project invoicing.
• Review and analyze budget report and prepares and develops budget modifications and recommendations.
• Strengthen customer relationships and customer development.
• Prospect and sales to new and existing clients of additional services such a preventive maintenance program.

Required Knowledge and Skills

• Any equivalent combination of education and experience may also be considered.
• 5 years minimum experience in commercial roof system designs, including ModBit, BUR, TPO, PVC, EPDM, Metal, and coatings.
• Experience supervising, training, and guiding a team of production crews or service technicians.
• Estimating experience for both roof replacement and creating high quality Repair Estimates Roof Surveys Preventive Maintenance Reports
• Read and understand blueprints and specifications
• Project Management of both commercial roof replacement and service projects
• Understand commercial/industrial roofing system design installation code compliance
• Ability to identify correct and report unsafe conditions according to company and OSHA standards
• Understand implications of lost production on job budgets
• Leadership and management skills
• Proficient in use of phones tablets and other technology tools
• In depth knowledge of research and data analysis methods
• Proficient in Microsoft Office Programs (Excel Word and Outlook)
• Outstanding communication and time management abilities
• Ability to receive instructions and clearly explain problems or situations
• Prioritize and plan work activities
• Must be able to work well with others and within a company system

The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Benefits Include:

• Premium Wages (based upon knowledge and experience)
• Company Vehicle Phone and Computer
• Medical Dental Vision Benefits
• Accident and Disability Insurance
• Life Insurance
• Holiday and Vacation
• 401(K) with employer match

We are an Equal Employment Opportunity and E-Verify compliant Employer. Our company is a Drug Free Workplace. Drug screens will be conducted on all new hires. Prior to employment the candidate must complete a satisfactory background check.

NO RECRUITERS.

All candidates must be authorized to work in the U.S.