- In partnership with Account Executives within Middle Market and National Accounts, develop and execute a successful marketing strategy to attract and retain new accounts. This may include delivering presentations to potential customers, agents, and brokers that highlight RMIS products and services.
- Work with customers, agents, and brokers to successfully implement new accounts. Account implementation entails identifying the data needs and organizational structure of a given business and tailoring our risk management products and services to best meet those needs. Successful implementation requires ongoing maintenance as customers’ businesses and data requirements evolve.
- Provide continual customer service to internal and external stakeholders. This includes conducting additional product trainings, customizing and re-customizing RMIS products, troubleshooting product issues, as well as assisting with various programming and reporting requests, among other tasks.
- Analyze loss experiences, identify data trends and outliers in claims data and effectively communicate results to relevant internal and external customers.
- Monitor and analyze the flow of information through RMIS applications and the efficiency of our internal business processes and recommend enhancements to improve customer experiences.
- Perform other duties as assigned.
- Bachelor's degree in finance, computer science, or risk management preferred.
- Two years of claim, workers’ compensation, risk management information, or data and analytics experience preferred.
- Basic working knowledge of the Property Casualty insurance business, products, and services.
- Intermediate written, oral and presentation skills; ability to communicate persuasively and interact effectively with all levels of company management and clients.
- Basic working knowledge of Claim and Risk Management applications.
- Basic knowledge of the Risk Management Information Systems products and programs.
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to develop effective working relationships with internal (business unit staff, information systems staff) and external contacts (brokers, agents).
- Bachelor's degree or related work experience.
- One year of claim, workers’ compensation, risk management information, or data and analytics experience.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an
Travelers reserves the right to fill this position at a level above or below the level included in this posting.