Ritual Coffee Cafe Manager (Napa)

Job Announcement: CAFE MANAGER (NAPA)

Overview

The Ritual Coffee Cafe Manager is the enthusiastic, professional, and organized leader that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us grow our business through improved strategies, systems, and cultural development. 

This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all.

As our Cafe Manager, you do not need to know our exact systems before you start, but you need to be committed to the growth and success of your coworkers and the cafe team, able to jump in and develop solutions where needed. 

People who are not flexible, not ready to lead by example, nor not open to feedback - need not apply. You are meant for this role if you are a problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people. 

Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can't wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we've also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they've ever had.  Ritual roasts in SoMa, and has cafes in San Francisco and Napa. 

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they've ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.   

PRIMARY RESPONSIBILITIES

• Lead a team of approximately 10-15 retail employees, including Assistant Manager, the Cup & Star Coordinator, and Baristas

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

• Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.

• Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.

• Conduct bi-weekly check-ins with supervisees cultivating an on-going mentorship and productive feedback loop.

• Ensure information is communicated effectively throughout the cafe and across departments.

• Be a great leader in your cafe and an ambassador for Ritual in the community.

• Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.

• Hire people who are a great fit for Ritual and anticipate hiring needs of your cafe.

• Work with other management team members to develop and implement standards for Ritual's culture, values, quality and customer service. 

• Retail cafe customers are consistently served delicious coffee to our quality and service standards.

• Demonstrate Ritual's standards for customer service, ensure that all cafe employees are supported to provide that.

• Work with the Cup & Star Coordinator and Head of Training to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel. 

• Our cafe is profitable and contributes to the sustainability of Ritual and our communities - both locally and globally. 

• Monitor and analyze sales and profitability of the cafe (including the Cup & Star), be able to cost individual items to maintain established margins.

• Work with the Retail Operations Manager, Inventory Manager and Administrative Manager to ensure that all items and tax settings are accurate in the POS system.

• Oversee cashier functions, including ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.

• Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.

• Understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual's values. 

• Cup and Star contributes to the profitability and sustainability of R3.

• Work with the Cup & Star Coordinator and R3 leadership to price Cup and Star drinks with appropriate margins. 

• Manage ticketed events regularly that engage the public to foster a deeper appreciation of coffee in the community.

• Work with the R3 management team to manage the flow of Cup & Star operational resources: smallwares checklist, COGS and costing exercises, menu planning, equipment/training timelines, staffing needs, training materials, basic business operational materials and anything else it takes to ensure the success of a cafe. 

• Ritual cafe and Cup & Star are clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment.

• Create and maintain a program for preventative maintenance (including the Cup & Star), ensuring that equipment, furniture and cafe spaces are maintained and updated regularly to prevent them from getting worn down, dated, or falling into disrepair. 

• Contribute ideas to keeping the cafes fun and fresh. Work with the Cup & Start coordinator to maintain a rot. 

• Build teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises. 

QUALIFICATIONS 

• Minimum 1-2 years experience in a cafe leadership role.

• Proven experience building healthy and inclusive diverse teams. 

• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills.

• Excellent communication and teaching skills, able to engage and inspire professional growth.

• Infectious love of coffee.

• Proficiency with Google Drive, spreadsheets and general comfort with use of technology.

• Availability: on-call for emergencies, ability to be on site at cafe when urgently needed.

• Must be authorized to work in the United States. (Required)

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds. 

• Stand and move throughout the cafe/ office.

• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Have consistent and reliable onsite attendance at the cafe/ office.

• Proficient interpersonal relations and communicative skills in English; 

• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.

• Write routine reports and correspondence.

• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.

• Work under pressure with changing, ambiguous priorities.

• Communicate effectively and promptly to clients, vendors, and employees of the organization.

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Occasional Travel may be required. 

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);

• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; 

• Be able to adeptly use restaurant equipment;

• Perform basic math and fractions to complete recipes;

• Understand and respond to staff and customer requests in a loud environment

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Salary to be discussed during the interview process. The yearly starting salary for Cafe Manager is $64,500-$66,500. 

TO APPLY

Please upload your resume and a cover letter explaining why you'd be a great Cafe Manager through our hiring portal at https://ritualcoffee.easyapply.co/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.