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Description:
JOB SUMMARY:
Working as Retail Manager, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the Director of Dining Services.
PREFERRED QUALIFICATIONS:
- B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
- Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training
- Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
- P&L accountability and contract-managed service experience is desirable
- Experience with cash retail operations
- Retail marketing experiences are highly desirable
- Supervisory, leadership, management and coaching skills
- Good communication skills both written and verbal
- Ability to communicate on various levels to include management, customer and associate levels
- Knowledge of financial, budgetary, accounting and computational practices
- Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
Responsibilities:
KEY RESPONSIBILITIES:
- Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our hourly team members
- Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
- Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
- Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
- Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
- Communicates effectively with all team members, patients and families
- Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds