Return Authorization / Customer Service Support

THIS IS A PART TIME JOB

Responsibilities are, but not limited to: RETURN AUTHORIZATIONs, checks status on pending credits, process literature orders and finish sample requests and provide phone support.

Must have knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The target is to ensure excellent service standards and maintain high customer satisfaction.

MAIN JOB DUTIES & RESPONSIBILITIES BUT NOT LIMITED TO:

· Computer skills (Microsoft Office - EXCEL a must)

· Excellent verbal and written communication skills.

· Primary responsibility is processing RETURN AUTHORIZATIONs, credit status on pending RGA/RMA returns, literature requests, product finish sample requests. Requests are handled via phone calls or emails.

· Attention to Detail is crucial.

· Ability to multi-task, prioritize and manage time effectively.

· Strong phone skills and active listening and ability to adapt to different tasks.

· Use telephones/emails to reach out to customers and verify account information or explanation of request.

· Ability to Work Under Pressure

· Assist with overflow requests for order status, tracking.

· Support CUSTOMER SERVICE with overflow of incoming calls

· Work with the Director of Costumer Solutions to stay updated on any changes in company policies and to ensure proper forms are used and procedures are followed.

· Communicate with proper internal departments.

· Patience

· Positive Attitude

· People Oriented

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 per week

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person