Inside Sales Support - Customer Service Rep

General Description:

Seeking a highly motivated, outgoing and enthusiastic Sales Support Specialist committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. Sales Support Specialist develop close working relationships with customers by building trust, adding value though efficiency, accuracy and becoming an asset for their growth and profitability. This position takes incoming phone calls, is responsible for quoting, processing customer orders, return request, technical support and resolution of conflicts or customer dissatisfaction with service and products.

Key Responsibilities and Expectations:

• Receiving customer orders and accurately processing them in our ERP System (SAP)
• Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
• Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
• Be the primary back up for outside sales representatives when they are out of the office
• Collaborate with and support teammates within the Sales Support center, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities
• Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients
• Technical capacity with basic math skills

Preferred Work Experience:

• 5+ years of Customer Service experience
• SAP experience highly preferred, but not required.
• Strong written and oral communication skills
• Excellent interpersonal and organizational skills.
• Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
• Ability to work in a fast-paced, high pressure technical environment
• Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
• Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• SAP: 2 years (Preferred)

Ability to Commute:

• Englewood, NJ 07631 (Required)

Work Location: In person