Retail Store Associate

Date:Revised: January 17, 2024

Position:Retail Store Associate

Department: Retail

Reports To:Retail Store Coordinator, Cosmetic Supervisor, Operations Manager, Practice Administrator and Medical Director

Position Summary

Serves as the point person ensuring proper communication among doctors, patients/prospects, management, staff, and vendors. Responsible for retail inventory management, assisting with skin care consultations, liaison with vendors and product merchandising. Offer consultative services to patients to make the best recommendation of products to patients.

Essential Functions

1. Patient Care

• Utilize Visia Skin Care Analysis to sell products
• Recommend products or new products after reviewing the patient notes to enhance patients results and outcomes
• Educates patients and staff on the proper use of cosmetic products
• Responds to patient questions about retail products
• Contact patients after product purchase to ensure they have no complications or questions
• Address patient concerns/adverse reactions to esthetic services and/or products, document in patient's chart and notify provider(s)
• Check out patient, entering charges and collecting payments
• Shadow providers in CCSD clinic to maintain knowledge and to ensure recommendations are in line with provider's treatment

1. Administrative

• Review inventory stock weekly.
• Physical count of retail products to be performed weekly and monthly. Assist with month end inventory counts
• Secures merchandise by implementing security systems and measures
• Maintain contact information for all sales representatives
• Merchandising products on shelves and following FIFO to maximize product sales and reduce inventory expiration
• Inventory receiving - label, secure, unpack, stock and add to inventory
• Assist with scheduling staff training/lunch and learns with product and procedure representatives quarterly to bi-annually
• Assist with updating the CSS retail portion of the monthly meeting agenda (new product updates, monthly promotions, etc.)
• Assist with product returns/adverse reactions with sales representatives
• Keeps abreast of trends in market, share new ideas/products with Retail Store Coordinator / Cosmetic Supervisor
• Building professional relationships in local areas, attending outside marketing events
• Process and send online orders
• Daily runs to the post office to drop off store orders (1 block away)
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Demonstrate continuous effort to improve retail operations, and streamline work processes
• Assists with preparation and presenting formal and informal instruction/training to staff members
• Works under the management of Retail Store Coordinator and closely with the Medical Director, Cosmetic Supervisor, and other supervisors to ensure smooth workflow
• Treat all patients and other staff members with respect
• Attends all lunch and learns and assigned skincare trainings
• Must be present at month end inventory every last business day of the month
• Maintains proficient knowledge of all products at CSS
• Other duties as assigned by the Medical Director, Cosmetic Supervisor, Retail Store Coordinator, and/or physician(s)

Requirements

• Superior communication skills oral and written
• Ability to exert subtle motivation and influence
• Exceptional customer service skills and general etiquette
• Computer literate, Microsoft Office
• Dependable
• Flexible
• Ability to work late on month end inventory counts (2-4 hours post end of clinic)
• Punctual
• Team player
• Team leader
• Effective organization skills
• Maintain patient privacy
• Ability to understand patient's needs and concerns
• Ability to manage multiple tasks simultaneously
• Organized with attention to detail
• Must be able to lift/carry up to 30-40 pounds
• May be required to stand for long periods of the day (9-10 hours)
• Adhere to HIPAA, OSHA, CLIA laws

Education and Experience

• High School Diploma
• Two or more years of sales experience preferred
• One to two years of inventory experience preferred