Retail Sales Associate

Role and Responsibilities
? Provide exceptional customer service to every person who enters the facility
? Generate sales through customer interaction, product assistance, and suggestive selling
? Educate new clientele on the different effects of cannabis
? Prevent asset loss through proper floor awareness and inventory management
? Execute an attention to detail by performing counter transactions without errors or shortages
? Adhere to store visual directives, maintenance standards, and cleanliness standards
? Consistently exemplify a teamwork attitude with management and coworkers to improve personal and
store performance
? Communicate effectively with management and coworkers concerning business issues and
opportunities
? Comply with all company policies and procedures, and follow all safety standards to ensure a
safe work and shopping environment
? Support the Store Management team in driving and maximizing store sales, controlling and
minimizing shrinkage to achieve store goals
? Maintain a positive team-oriented attitude
? Complete all other duties as assigned

Security Role and Responsibilities

? Greets all guests in a friendly, professional, and hospitable manner; educates customers about
Flora Terra's policies
? Provides a safe and secure internal and external environment, implementing safety policies to
ensure the safety of employees, customers, and company assets at all times
? Monitors Flora Terra property and immediate surrounding areas, (e.g., parking lot, property
line, and internal access points, etc.)
? Performs scheduled and random inspection patrols of physical premises
? Observes, cautions, instructs, corrects, investigates, and reports persons or incidents
involving unusual suspicious or unwanted activity such as vandalism, property damage, or rule
infractions
? Identifies potential security and safety risks, or undesirable conditions and reports such
activities according to Flora Terra reporting protocols
? Responds to all emergency situations including, but not limited to, medical emergencies,
undesirable conduct, violations of company policies or civil law; assists until proper authorities
arrive
? In conjunction with other Safety Team members, directs all incoming and outgoing vehicles to
control traffic and parking in the lot
? Conducts crowd control at the front door and in the dispensary area, forming lines and updating
customers to help manage their service expectations during busy periods
? Determines admission or denial to any visitor or customer, questioning and removing persons as
necessary; coordinates actions with Safety Manager, and/or Manager-on-Duty as needed
? Communicates with Retail Manager, other Managers and Shift Supervisors, and dispensary staff to
handle safety concerns
? Interfaces with local law enforcement and security agencies as situations require
? Documents any irregularity, incident, or emergency actions concerning safety and security,
completing all required paperwork
? Follows health, safety, and sanitation guidelines
? Complies with Flora Terra dress code requirements
? Perform Receptionist/Check-In Desk duties when necessary
? Must be flexible and able to be scheduled as needed, including mornings, nights, weekends, and
holidays
? Assists in maintaining facilities throughout the day, including cleaning of bathrooms

? Other tasks as assigned by the Retail Manager
Qualification Requirements

? At least one (1) year of retail, hospitality or other customer service-focused industry
experience, dispensary experience a plus!
? High degree of detail orientation and a proven track record of working within strict compliance
requirements
? Open schedule availability, nights and weekends are a must.
? Must have or obtain Security Guard Card

Preferred Skills
Excellent time management skills, multi-tasking abilities and capable of organizing tasks within shifts. Ability to work on several requests simultaneously without losing focus. High attention to detail. Extremely organized. Able to deal with complex issues in a fast-paced setting. Self-motivated with a results-driven approach. Create and maintain a proactive and positive environment. Ability to use initiative and independent judgment appropriately while not overstepping the chain of command.

Disclaimer
This is not necessarily an all-inclusive list of all responsibilities, duties, skills, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management and executives reserve the right to revise the job or require that other or different tasks be performed as assigned.