Help Desk Analyst

• The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met
• Develop standard operating processes and procedures to promote consistency
• Setup/configure computers, user creation and accounts
• Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD
• Perform hands-on fixes at the desktop level including installing upgrading software, hardware, implementing file backups and configuration of systems and applications
• Dependable and punctual

Job Types: Full-time, Permanent

Salary: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Omaha, NE: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: In person

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