Retail Experience Representative I - Hybrid

RENEWAL BY ANDERSEN SUMMARY

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

The Retail Experience Representative I position supports medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.

PRIMARY RESPONSIBILITIES

• Manually intervene to complete one-off ordering requests.
• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment.
• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned.
• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone.
• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps.
• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs. Independently resolve escalated issues when possible, work with direct leadership when necessary.
• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices.
• Strong written and verbal skills; solution focused and results oriented. Limited direction of daily activities. Ability to adapt quickly to support Retail needs.
• Other duties as assigned.

.

QUALIFICATIONS

• High School Diploma or equivalent plus 2 years of work experience to include processing work.
• Written and verbal communication skills.
• Extensive knowledge of technical & business tools.
• Data processing capabilities.
• Strong customer orientation, including customer service and resolution skills.
• Financial knowledge: understanding of key financial indicators and decisions that impact recommendations.
• Computer skills: MS Word and Outlook.

CULTURE AND BENEFITS:

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.  In addition to excellent earning potential, we offer excellent benefits, such as low cost medical and dental insurance, and affordable dependent coverage.  The other benefits may include:

• Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan contributions
• Professional development and tuition reimbursement opportunities
• A culture that supports work-life balance
• An environment where collaboration is key
• Volunteer opportunities – on company time
• Employee Resource Networks
• Environmentally conscious business outcomes
• 12,000+ employees and career opportunities nationwide

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.