Retail Branch Associate

• Formal Education & Certification: High School Diploma or equivalent required• 1-3 years of customer service or sales experience; or equivalent amount of directly related collegeeducation• Cash handling experience preferred• Travel: Among branch locations as needed to meet the needs of the business• Supervisory Responsibility: None• Working Conditions: Standing most of the time, walking throughout service areas, moving, or sitting for brief periods. Carrying articles such as files, ledgers, folders, etc. Lifting of coins is occasionally required, which includes rolled coin trays, or bagged / loose coins from coin machineThe Retail Branch Associate is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a retail environment.Customer Service:• Greet customers and be knowledgeable of Bank services• Assist in answering the telephone and transferring calls to appropriate personnel• Respond to customer inquiries in person or by phone; discuss products and rates, etc.• Open and process any account type or product offered by GCB• Assist with stop payments, debit card ordering and disputes, wire transfers and check orders• Cross-sell GCB products and services including mortgages, loans and cash management services, etc.Teller Area:• Cash checks and process other types of account withdrawals, accept deposits, verify cash and endorsements, and issue receipts• Accept loan payments and safe deposit box rental payments• Issue official checks and redeem U.S. Savings Bonds• Process credit card payments and advances, and night deposit bags• Research and verify account information, provide account balances and resolve problems for customers as necessary• Operate and maintain Teller Source Capture and Branch Capture equipment as required• Perform end of day balancing as required at each branch location• Balance ATM and replenish cash as neededCompliance:• Maintain a reasonable knowledge of the Bank Secrecy Act and Anti-Money Laundering policies and any other regulatory requirements and policies that are specific to retail banking area.Head Teller Responsibilities• Open and close teller area daily• Provide supervisor overrides for teller transactions• Order and maintain teller supplies for branches• Maintain Main Office ATM - repairs & replenish cash• Prepare and maintain weekly cash shipments and cash orders for vault• Audit tellers, vault, ATM cash machines and bait log monthly• Perform quarterly security checklist items: changing of “all-clear signal”, robbery response plans, testing of bank robbery alarms, documenting of bait strap audits• Maintain and replenish cash recycler, cash dispenser, coin counter and ATMs• Store teller tapes and teller source/branch capture work and discard in timely manner• Responsible for Quarterly Branch Checklist including testing of alarms.Additional Responsibilities:• Assist Director of Retail Banking with daily teller reconciliation reports• Prepares and coordinates cash orders/shipments as needed for all branch locations• Prepare monthly teller reports for board meetings: ATM & Teller transaction totals, ATM Fees, Teller Over & Short, and open/closed accts reports• Train new tellers on teller procedures, cash machines, teller insight & source capture• Assist with Source Capture / Web Capture review for ATM and Mobile Deposits