Restaurant Host, Part-Time, Limited, Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza Hotel & Spa is the only Forbes 4-Star property in Monterey, which it has earned annually since 2009.

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking a Restaurant Host to join our award-winning team.

Our hosts bring the Woodside Spirit to life when they greet and escort our guests to the tables in the Restaurant. They supervise and coordinate activities of the dining area personnel to provide fast and courteous service to patrons to ensure guest satisfaction and to ensure the high quality Hotel standards are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules dining reservations and makes the necessary arrangements for special functions in the Restaurant.
• Meets and greets guests as they arrive, escorts them to tables, and presents menus.
• Promptly answers the Restaurant telephone within three rings using the correct daytime greeting and proper telephone etiquette.
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Prepares beverages and assists in expediting food orders.
• Follow all safety, hygiene and cleanliness protocols at all times.
• Assists in maintaining an open line of communications between guests, management and team member.
• Assists in refilling guests' beverages throughout the Restaurant as requested.
• Supervises dining room in absence of the Manager.
• May take Room Service orders over telephone and relays orders to Kitchen, if Room Service Staff is not available
• Makes change for the food servers when needed.
• Balances cash bank at the end of the shift and requisitions for needed change.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Restaurant operation, to include appropriate staffing levels, service equipment and guest relations.
• Able to communicate effectively with the public and other team members.
• Excellent organizational skills.
• Ability to read, listen and communicate effectively in English.
• Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to recite and promote a variety of menu items.
• Ability to add and subtract numbers and to multiply and divide. Ability to perform these operations using units of American money
• Ability to move through a crowded room to seat guests.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Prior Hospitality experience is also preferred.

CERTIFICATES, LICENSES AND REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $19.00 per hour, with the position being eligible for a potential increase after six months.

The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.