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SalaryThe Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza Hotel & Spa is the only property ranked No. 1 for both business and leisure by Trip Advisor in Monterey.
The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.
We are seeking a Room Service Server to join our outstanding team.
Our Room Service Servers create for our guests a sumptuous restaurant experience in the privacy of their room. They deliver service that is gracious and professional, friendly and discreet, while consistently meeting the Hotel's high quality standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promptly answers the Room Service telephone within three rings using the correct daytime greeting and proper telephone etiquette.
- Takes Room Service orders over telephone and relays orders to the Kitchen.
- Carries silverware, linen, and food on tray or uses serving cart to transport order to room.
- Delivers Room Service order to guest room.
- Follow all safety, hygiene and cleanliness protocols at all times.
- Sets up table and serves food from cart.
- Sets up trays with proper condiments and utensils.
- Delivers VIP Amenities.
- Answers questions regarding Room Service and responds to requests for additional food or drink service.
- Collects payment and or presents Room Service checks to the guest for signature and makes change if necessary.
- Cleans and wipes down all Room Service trays.
- Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room.
- Completes all assigned side work.
- All other duties as assigned by the supervisor
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to communicate effectively with the public and other team members.
- Excellent organizational skills.
- Ability to read, listen and communicate effectively in English.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add and subtract two digit numbers and to multiply and divide.
- Ability to perform these operations using units of American money.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Meets legal age requirements for the position.
CERTIFICATES LICENSE AND REGISTRATIONS
Serve Safe certificate desired. Food Handler certification required.
EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. 6 months previous Food & Beverage experience is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The associate must frequently lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)
PAY SCALE
The pay scale for this position is $19.00 per hour plus gratuities. This is the pay range for this position that the Hotel reasonably expects to pay.
The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.
