Restaurant General Manager Of Operations

Overview:

Coco’s is the restaurant within the members-only club Colette, the newest addition to the portfolio of Santa Cruz Co., an international hospitality company founded in 2004 by restaurateur and designer Juan Santa Cruz.

We are currently seeking a talented, highly experienced, and passionate General Manager to join our dynamic and growing team. With a commitment to service excellence and a focus on French fine dining by our Michelin star Chef Philippe Orrico, you will be responsible for executing seamless day-to-day operations of the Coco’s front of house restaurant operations.

At Coco’s, we strive to exceed guest expectations and deliver a service that “wows” our guests. The ideal candidate will exhibit a desire to create a phenomenal work culture that encompasses collaboration, teamwork, dedication, and values. There is a passion in everything we do, and we are looking for team members with similar traits to join our team.

Coco’s is located on the thirty- seventh floor of the General Motors Building in Midtown Manhattan and is currently open Monday-Saturday.

Job Responsibilities:

• Recruit, train, and inspire a large staff with a continuous focus on retention.
• Lead daily pre-shifts to ensure staff is aware of all updates, processes/policies, menu changes and events.
• Act as company liaison for all dining-related guest relation matters.
• Continuously design, implement, and update new tools and procedures to improve service and floor operations, as necessary.
• Formulate work schedules for all FOH staff and outline each staff member’s work duties.
• Engage guests in positive dialogue to ensure return business and take and resolve any complaints from them.
• Forecast and monitor weekly and monthly sales, adjusting staff and resources as needed.
• Attend weekly operational management meetings to stay abreast of company-wide operations and to keep fellow management informed of all FOH and dining matters.
• Develop strategies to manage and be accountable for restaurant financials such as beverage costs and labor efficiencies.
• Manage and approve employee’s time punches, PTO requests and schedule request changes on a weekly basis for payroll processing.
• Continuously provides training and cross-training initiatives to FOH team members to foster career growth within the company.
• Provide ongoing feedback to employees and counseling where necessary.
• Ensures consistency with food, drinks, service, and the atmosphere for our guests.
• Follow and ensure compliance of all policies and standard operating procedures as outline in the Employee Handbook.

General Requirements and Experience:

• Minimum of 4 years of restaurant management experience in a fast-paced, fine dining, service-driven environment, preferably with multiple outlets.
• A self-starter who is results-oriented and who appreciates and takes initiative on both the essential details and the bigger picture.
• An approachable and intelligent leader who can motivate, manage and develop a large and diverse team, including exempt employees.
• Extensive knowledge of beer, wine, liquor, and cocktails.
• Superb time management skills with the ability to prioritize and organize work assignments with timely follow-up and execution.
• Exceptional standards for cleanliness, health, and safety.
• Adaptability to work in a dynamic and ever-changing environment.
• Strong work ethic and commitment to providing excellent customer service.
• Flexible work schedule with the ability to open, close, work weekends and/or Saturdays.

Coco’s at Colette is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• New York, NY 10153: Relocate before starting work (Required)

Work Location: In person