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Form of workJob Description
The General Manager is responsible for the day-to-day management of the restaurant, achieving optimal guest
satisfaction and a good working environment to put forward our Vision and Values. They possess exceptional accountability for budgeting and financial management, planning, organizing and directing all guest services, including all front of house staff, food and beverage operations, and development processes.
satisfaction and a good working environment to put forward our Vision and Values. They possess exceptional accountability for budgeting and financial management, planning, organizing and directing all guest services, including all front of house staff, food and beverage operations, and development processes.
They champion the brand’s vision and values and ensures alignment amongst the team and company perfection
in everything you do.
in everything you do.
- Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees perfection in everything they do
- Create an environment that is warm, welcoming and filled with positivity for guests and employees
- Uphold our standards at all times and treat everyone with courtesy and respect
- Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
- Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
- Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Labour / PMIX / COMPS / Stats Analysis
- Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Maintains restaurant cleanliness and upholds esthetics standards of the company
- Organize and create venue leadership schedules for approval from Regional Director
- Monitor staff schedules and ensures that budgeted labour costs are met
- Submission of Weekly and Monthly packages; oversight of weekly and monthly invoice scans, credit card uploads
- Maintaining accountability for all internals controls around invoices, cash and other payments handling and procedures
- All responsibility to cash handling procedure, maintenance and safe and till handling weekly auditing
- Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
- Creates and maintains a PX list
- Review and monitor restaurant sales and revenue
- Implementation and execution on marketing and promotional activities
- Appropriately adapts to seasonal changes and creates and manages relevant initiatives
- Arranges for maintenance and repairs of equipment and services
- Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
- Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
- Assesses staffing requirements on a continuous basis to identify current needs
- Oversee trackers on a daily
- Complete weekly payroll reports
- Review weekly reservations and events
- Host and lead weekly manager meetings
- 5+ years of management experience in either a food service or retail environment, including Profit & Loss responsibility
- Fully understand and embody the company's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
- Thrive in a collaborative environment
- A proactive team player that embodies our spirit of entrepreneurship and mutual respect
- Ability to work well under pressure in a fast-paced environment
- Results-oriented and impeccably organized
- Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy
- Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
- Strong interpersonal and conflict resolution skills
- Excellent oral/written communication skills
- Strong analytical/decision-making skills
