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Form of workCome be part of something big, where you make dream vacations a reality for all that visit the Grove Resort & Water Park, an expansive 106-acre hotel destination located just six miles from Walt Disney World®. The opportunity to grow your career is endless and abundant. We want you to be part of our large family of fun and rewarding experiences.
Join Spire Hospitality in helping create unforgettable guest experiences.
We’re redefining hospitality with a focus on People,Passion, and Purpose. Join Us.
At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.
We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.
When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.
Job Description:
We have an immediate opening for an experienced and passionate Restaurant & Retail Manager to oversee our daily operations in the Alfresco Market. You will be responsible for tracking inventory and ordering supplies, managing daily preparation of menu items, scheduling staff to ensure there is sufficient coverage during each shift, and monitoring the flow of business during each meal service. Experience, including supervisory roles, and is reliable and trustworthy.
Responsibilities and Duties:
Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
- Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimize loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures. Implement revenue building strategies.
- Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
- Ensure maintenance of equipment by calling for repairs and training staff on proper use.
- Conduct competitive research and report trends and recommendations.
- Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing.
- Provide clean and safe environment by assigning and assisting with cleaning. Perform other related duties as assigned
Specific Job Knowledge and Skills: - The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Thorough knowledge of Food and Beverage outlet operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math including determining percentages.
- Ability to walk, stand, and/or bend continuously to perform essential job functions.
- Ability to lift up to 70 lbs. and to lift lighter objects overhead.
- Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Previous experience with system UKG or Kronos preferable.
Other Expectations:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations, and procedures to maintain a safe environment.
Qualifications:
- Any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge, skills and abilities.
- No special licenses required.
- Additional language ability preferred.
Experience:
Food & Beverage managerial and/or supervisory experience required; two years preferred.
Licenses or certificates:
- Food Service Sanitation certification required.
- Food Handlers certification required.
- CPR certification preferred.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
