Resource & Referral Specialist (Cantonese/Mandarin)

Wu Yee Children's Services delivers comprehensive Child Development, Family, and Provider services for young children (0-5 years old) and low-income families throughout the City of San Francisco. The scope of our programs ranges from child/parent education, wellness, mental health, nutrition, and social services including Early Head Start and Head Start programs.
The Resource & Referral (R&R) program provides comprehensive support to families and the community in planning for and finding affordable, quality, licensed child care services. The R&R Specialist supports families by providing information about child care referrals that best meets their needs, conducting workshops and community outreach, and advocating on behalf of families. The R&R Specialists ensure that family and child care provider data is up to date in internal and external databases.
This is a full-time: Monday - Friday 9:00 am - 5:00 pm - Weekends and afterhours as needed, non-exempt positions. Bilingual - Cantonese /Mandarin (Required)
Location: 888 Clay Street San Francisco, Ca 94108
Responsibilities:

• Direct Services: Engage with families through face-to-face meetings, virtual meetings, phone calls, emails and text messages to provide childcare referrals and connect them to community resources.
• Data Management: Maintain and update records of families and childcare providers in program databases.
• Collaboration: Work alongside other agency programs and community-based organizations to support families and childcare providers. Maintain regular and ongoing communication with Manager regarding the status of current projects and the development of new projects.
• Resource Development: Create, gather, and maintain informational resources for parents and providers.
• Advocate internally, locally, and on the statewide level when appropriate, for families and providers.
• Participate in department and agency outreach to recruit participants for R&R programs-including providers and families.
• Community Outreach: Coordinate and conduct community outreach events to recruit participants for R&R Services - including families and providers, and build relationships with community agencies and partners to support parents and citywide, including evening and weekend events.
• Maintain and update family and provider records in the referral database.
• Trend Analysis: Identify trends to better serve clients based on information collected and daily observations.
• Assists Manager to update R&R policies and procedures when necessary.
• Assists in the creation and design of branding and marketing the R&R program to the community.
• Work collaboratively with other programs within the agency to support families and child care providers.
• Attend and coordinate offsite services - including office hours at the Human Services Agency and other community partner sites - as assigned.
• Participate in professional development opportunities.
• Provide written and verbal translations.
• Other duties as assigned.

Qualifications:

• Early Childhood Educational units or related experience.
• Experience working with diverse, low-income communities including monolingual speakers.
• Ability to be creative in curriculum and resource development.
• Strong training, organizational and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Proficient in all Microsoft Office programs, including PowerPoint and MS Word and Database Entry and Reporting.
• Ability to work independently as well as a team member and build positive/effective partnerships.
• Strategic thinking, influencing, problem-solving, and decision-making skills.
• Ability to conduct engaging workshops and presentations.
• Ability to work evenings and weekends.
• Willingness to travel to all areas of San Francisco.
• Ability to bend and lift up to 50 pounds.
• Healthcare/vulnerable client employer, verified COVID vaccination required.

Education & Language Requirements:

• Associates degree in Social Work or related field in Child Development, Education.
• 1+ years' experience working in child development or human services field.
• Bilingual - able to read, write, and speak proficiently - in Cantonese & Mandarin.

Compensation and Benefits:

• Competitive salary: $29 - $32/hour.
• Fully paid employee health, dental, and vision.
• 403b with matching contribution after 1 year.
• 13 holidays, 10 days vacation, and paid sick leave.
• Lots of opportunity for advancement across the organization.
• Extensive paid training and professional development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. Wu Yee Children's Services is an equal opportunity employer.