Referral Specialist- Links2Health

The Referral Specialist plays a crucial role in facilitating and managing the process of client referrals within Links2Health. The Referral Specialist should have strong organizational and communication skills enabling them to coordinate the referral process and ensuring that clients receive timely and appropriate outreach from case managers. The Referral Specialist will work with a diverse team of outreach workers, case managers and members to ensure a smooth and efficient referral process.

Responsibilities:

• Perform comprehensive screening of client documents and referral forms to determine eligibility into Links2Health program
• Referral Submissions and Tracking
  • Maintain accurate and up-to-date records of all incoming referrals, ensuring that each referral is properly documented
  • Complete and submit referrals for authorization
  • Track referral metrics according to program designation
• Follow up on denied or voided authorizations
• Reconnection to local Medi-Cal benefits
• Connect to services via closed loop referral portal
• Monthly caseload organization and verification
• Verifies member eligibility via Alliance Provider Portal on a monthly basis for all caseload members
• Close collaboration with Program Manager and Program Coordinator

Qualifications:

• 2+ years of experience working with disenfranchised populations, SUD, Unhoused, and those with serious mental illnesses.
• HS Diploma or GED or equivalent required
• Strong computer skills, including able to easily navigate around health care systems
• Preferred: Bilingual/bicultural

Wages & Benefits:

About Us:
At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Encompass Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We are committed to excellence through diversity and strive to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all clients and employees.

Our programs recognize the value of racial, ethnic, cultural and linguistic diversity and strive toward a culture of trauma-informed practice, with the overarching goal of ensuring that all services promote healing, and integrate the values and standards of providing culturally and linguistically appropriate services.