Registry And Referral Specialist

Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question.

FLSA: Non-Exempt

DEFINITION

Under supervision of the Registry and Referral Supervisor, implements policies and procedures related to the Public Authority IHSS provider registry, including registry database management; implements policies and procedures related to IHSS provider and consumer training and support services; and assists with receptionist and clerical tasks.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Incumbents work under general supervision receiving instructions on priority of projects and on the work methods and techniques to be followed in completing work assignments. The incumbent's primary responsibilities include day-to-day operation of the provider registry; provision, coordination and monitoring of provider and consumer training; and provision of provider and consumer support services. The incumbent's primary responsibilities will require regular travel to different locations throughout the County.

EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Recruits providers for the registry, assists providers with registry application and intake process, checks provider references and background, conducts provider orientations and monitors provider follow-up.
• Conducts consumer intakes, generates lists of providers for consumers, refers providers to consumers and conducts consumer follow-up.
• Manages/maintains computerized provider registry database.
• Develops consumer and provider training curriculum.
• Recruits trainees for provider training.
• Plans, coordinates, conducts and monitors consumer and provider training activities, including provision of training on appropriate techniques of providing personal care, use of adaptive equipment, etc.
• Provides consumer and provider support services, including conflict resolution.
• Regularly travels to different locations throughout the County to provide consumer/provider training and support services.
• Prepares or assists in the preparation of narrative and statistical reports.
• Organizes and maintains various Registry and training records and files.
• Interprets rules, regulations, and policies within scope of responsibilities.
• Provides information to consumers about resources within the agency and the community.
• Makes necessary referrals to Adult Services when problems are beyond incumbent's scope of authority and capability.
• Adheres to the standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended; maintains and enforces all aspects of confidentiality of client information.
• Performs other related duties as assigned.

Knowledge of:

• Job development, employee recruitment, interviewing, screening, orientation and training techniques and practices.
• Computer database applications.
• Home-care industry and home care registries.
• Elderly and disabled home-care needs and issues.
• Appropriate techniques of providing personal care, use of adaptive equipment, etc.
• Conflict resolution techniques.

Ability To:

• Recruit, interview, screen, orient and train and refer registry providers.
• Manage and maintain computerized provider registry database.
• Plan, coordinate, conduct and monitor consumer and provider training and support services activities, including skill in training in appropriate techniques of providing personal care, use of adaptive equipment, etc.
• Gather and analyze data.
• Read, understand and interpret written material.
• Write and organize reports.
• Assist in program planning and development.
• Learn Public Authority and IHSS, laws and regulations.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain rapport on an individual basis.
• Establish and maintain cooperative-working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Bachelor's degree from an accredited college or university, with a major in social work, vocational rehabilitation, human resources management, health, physical or occupational therapy or closely related field.

OR

Successful completion of 30 semester or 45 quarter units in social work, vocational rehabilitation, human resources management, health, physical or occupational therapy or closely related field; and

One year of full-time experience in an administrative or staff capacity performing social work, vocational rehabilitation, human resources management, in-home provider registry, physical or occupational therapy, or health related functions.

OR

Two years of full-time experience in an administrative or staff capacity performing social work, vocational rehabilitation, human resources management, in-home provider registry, physical or occupational therapy, or health related functions.

Certifications and Licenses:

• Must possess a valid US driver's license upon date of application. Must obtain California driver's license following hire date per California DMV regulations.

PHYSICAL DEMANDS

• Mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various County sites; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 40 pounds.
• May be exposed to hazardous chemicals, drugs, and infectious and communicable diseases.

WORKING CONDITIONS

• Working conditions are various home and office settings.

EQUIPMENT AND TOOLS UTILIZED

Disaster Service Worker

All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.