Program Specialist - Resource & Referral

SUMMARY

CSET is looking for a motivated, creative, and outgoing individual to work in our Employment Connection Visalia office to assist Tulare County residents in the One Stop Resource Room. Applicants must have computer skills, knowledge of local labor market and employer expectations, and ability to work with customers who have varying personalities and diversity. Bilingual (English/Spanish) is preferred.

The purpose of this position is to ensure Employment Connection & CSET are represented in a highly professional manner, always with courtesy, and respect of individuals seeking information or community assistance. The incumbent of this position will provide customer service support including, but not limited to responding to customer inquiries in the Resource Room, operating the telephone communication system, performing clerical work and assisting with the coordination and implementation of One Stop Services for the AJCC full service One Stop commonly known as the Employment Connection.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operates telephone communication system. Answers incoming calls, greets callers, provides information, transfers calls and/or takes messages as necessary.

Provides exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a professional environment.

Greets persons entering establishment, determines nature and purpose of visit and directs or escorts them to specific destinations or contacts appropriate staff.

Alerts appropriate management staff of any incidents or immediate threats in the lobby area.

Relays and routes verbal and written messages.

Performs clerical duties, such as typing, scheduling appointments, and outgoing mail.

Prepares and modifies documents including correspondence, flyers, memos, and emails.

Trains participants in front office procedures including customer service, office phones, and services provided.

Provides information about the agency to customers and other community members such as location of departments or offices, employees within the organization, and services provided.

Greets and provides necessary paperwork for individuals interviewing for positions within the organization.

Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.

Participates in training and professional development to build required knowledge for the position.

SUPERVISORY RESPONSIBILITIES

This position reports to a Senior Program Coordinator and does not supervise staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES:

Ability to relate and communicate with participants, the general public, and partners.

Ability to work effectively with minimal supervision.

Ability to communicate effectively both verbally and in written form.

Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.

Ability to accurately record and deliver information and maintain confidentiality of restricted information.

Ability to multitask and provide excellent customer service simultaneously.

Ability to work in a fast-paced environment.

Ability to develop and maintain effective working relationships with co-workers, members of other agencies, and the general public.

Ability to deal with individuals in a calm, professional, friendly, and patient manner.

Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base and type 40 wpm.

Possess excellent organizational skills and attention to detail.

Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.

Ability to work effectively with minimal supervision.

EDUCATION and/or EXPERIENCE:

One year experience providing customer service to low-income individuals; possession of High School diploma or equivalent.

LANGUAGE SKILLS

Ability to read and interpret documents.

Ability to write routine reports and correspondence.

Ability to speak effectively with groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures for accounting purposes.

Ability to apply basic bookkeeping and record keeping principles.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

California Driver's License and proof of auto insurance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment resulting in little exposure to the weather and requiring no unusual physical abilities. Positions may be required to sit for lengthy periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. This position typically situated in a standard office environment resulting in little exposure to the weather requiring no unusual physical abilities. Candidate may be required to sit and/or stand for lengthy periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Relevant Job information (if applicable):

Candidate Screening Process Only complete applicant information will be evaluated by the screening committee as soon as possible after the closing date. Application materials will be evaluated to determine how fully the applicant meets the Desirable Qualifications. This evaluation process will determine which applicants may be invited for an interview. The most successful interviewees will be invited to a second interview. All costs incurred as a result of the application/selection process shall be borne by the applicant. Note: Incomplete applicant information will not be forwarded for consideration in the hiring process. All documents received become the property of CSET and will not be returned. Human Resources will not copy any of the materials submitted for the applicant. Notice to all candidates for employment The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. This requirement applies to both United States citizens and aliens. Community Service, Employment and Training, Inc. is an equal Employment Opportunity Employer, committed to equal opportunity and treatment in all aspects of its relations with staff members, without regard to race, color, national and ethnic origin, sex, sexual orientation, marital status, religion, age or disability.

Salary Range: $17.46 - $23.80 hourly

Service Area: Visalia Employment Connection

Hours/week: 40