We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Resort Manager, Bonnet Creek directs and coordinates resorts operations and food & beverage to obtain optimum efficiency and success. Manages all aspects of the resort including an $8MM food & beverage budget with responsibility for operations and to maximize profits. Plans, develops and implements organization policies and goals. Coordinates divisions or departments such as guest services, engineering, activity planning, food & beverage and housekeeping. May direct and coordinate the promotion of products and services performed to develop new sales opportunities and future owners. Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.

Essential Job Responsibilities
Responsibilities include, but are not limited to:
1. Responsible for maintaining the overall operation of the resort: Oversee various resort department managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team projects. Maintain safety of resort for guests, owners and staff. (35% time)
2. Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. (30% time)
3. Manage and support financial aspects of the resort: Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all IA standards. (15% time)
4. Build and maintain strong working knowledge of HOA relationship: Exhibit working knowledge of standards and documents for HOA, understand governing statues and board meeting procedures. Collaborate to ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation. (10% time)
5. Manage and support the food & beverage department. Initiate and implement resort food and beverage strategic initiatives and programs by ensuring EBIT growth for the company. Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary to challenge and grow the food and beverage department. (10% time)
Travel Requirements
• Must be able to travel infrequently for short durations (1-4 days) to attend Corporate/Regional Meetings and training seminars.
Minimum Requirements and Qualifications
a) Education
• Bachelor’s Degree in Hospitality or related field.
b) Training requirements
• Hospitality certifications preferred
• CPR required
• Community Associate Management Certification preferred.
c) Knowledge and skills
• Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Possess innate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills).
• Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
• Ability to ensure administrative functions and duties are assigned and completed according to Wyndham Destinations standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Destinations values.
• Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures.
• Proven success managing budgets.
• Proven success in building budgets and maintaining forecasts for HOA and F&B departments
• Demonstrated knowledge & application of applicable codes, laws & regulations.
• Working knowledge of Housekeeping, Front Desk, Maintenance and F&B Departments
• Understanding of Labor Relations (where appropriate).
• Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors.
• Ability to keep sensitive information confidential.
d) Technical Skills
• PC skills
• Microsoft Office: Word, Excel, PowerPoint
• Knowledge and understanding of Property Management Systems
e) Job experience
• Five years minimum of property Vacation Ownership/hotel management experience required, with mixed discipline.
• Three years, or more of Food and Beverage experience in management level
• Large campus or multi site Vacation Ownership/ Hotel experience
• Experience in working with multiple HOA’s, preferred.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.