Retail Manager

Sunseeker Resort Charlotte Harbor is currently searching for a Retail Manager! 

The Retail Manager is responsible for the day-to-day oversight of sales, operations, team leadership, managing inventory in addition to the integrity of the customer experience at retail locations within the resort. The Retail Manager will oversee a team of sales associate to create a welcoming store environment and exceptional guest experience. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures. This position requires a strong background in Resort, luxury retail management, exceptional leadership skills, and a keen understanding of the luxury market.  Become part of our SEVEN brand new, exciting Retail concepts! Fromstylish souvenirsto elevated essentials, our collection of shops provides avariety ofofferings to meet your daily needs and wants.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures. 

JOB DUTIES:

• Provide a customer service experience that exceeds the customer’s expectations.
• Hire, Train and counsel sales associates and Assistant Managers in line with departmental policies and procedures

• Maintain a positive work space for all team members where employee engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Train staff on providing personalized service to meet the expectations of luxury clientele. 
• Develop and implement effective sales strategies to maximize revenue. 
• Analyze market trends and customer preferences to identify opportunities for growth. 
•  Collaborate with marketing & event teams to create promotions and events that drive sales. 
•  Oversee the visual presentation of merchandise to create an attractive and luxurious shopping environment. 
• Regularly update displays to highlight new arrivals and promotions.
• Maintain the appearance and integrity of all locations by monitoring the condition of the store environment, merchandise, and employee’s uniforms/appearance.
• Monitor, conduct, and utilize POS system to run reports and analyze daily KPI’s to adjust focus and efforts as necessary to achieve sales goals.
• Inventory Management, monitor inventory levels and ensure product availability. Implement inventory control measures to minimize shrinkage and losses.
• Work closely with vendors to optimize product selection and availability.
• Ensure that all company procedures are followed to ensure employee safety and customer satisfaction.
• Communicate needs, requests, and additional feedback to Leadership as appropriate in relation to operational and/or inventory needs.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with Director of Retail when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction in accordance with department guidelines. Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Monitor and analyze sales performance against budget and targets. 
• Implement cost-effective measures without compromising quality.
• Foster a sales team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Work with Director of Retail to ensure all accounting, payroll and employee relations matters are handled in compliance with company policy and departmental procedures
• Perform other functions as needed

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in business administration or a related field or equivalent education/experience
• Minimum of three (3) - five (5) years’ experience in a retail leadership role
• Previous experience in a large, integrated luxury resort setting preferred
• Experience with Forbes and AAA standards a plus

OTHER MINIMUM REQUIREMENTS

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor