Job Summary:
We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?
The Manager Workload Forecasting will serve as the point person for operational processes related to hourly cast staffing and workload including supporting the development of AOP, creating annual staffing plans and hires forecasts, as well as coordinating the project portfolio ensuring alignment on key workload and staffing-related projects.
You will report to the Senior Manager Labor & Cast Experience
What You Will Do
Sets clear and consistent direction and priorities
Sets operational targets; manages performance
Collaborates with leadership on strategy, goals and performance
Leads AOP strategy and process
Monitors workload initiatives, changes, performance
Coach and lead team members to resolve issues
Sets and maintains project portfolio, high-level timeline, and resource assignments while ensuring initiative alignment
Partner with Operations, LOB leaders, Workforce Management, Finance, and Casting to proactively identify and address opportunities to improve labor efficiency, guest service, and forecast accuracy
As needed, leads deep dive analyses to validate, troubleshoot, and improve performance
Lead global Staffing consolidation process to accurately prioritize staffing resource alignment to business needs through complex trend analyses
Required Qualifications & Skills
3 years of leadership experience
Attention to detail and ability to meet tight deadlines
Strong analytical, quantitative, problem-solving, and project management skills
Proficiency with Microsoft Suite (Access, Excel, PowerPoint, Word, SharePoint and Project)
Ability to build and maintain good working relationships with partners, clients, and peers
Demonstrated creativity to solve problems in new, innovative ways
Demonstrated ability to manage multiple tasks and/or projects simultaneously
Resolve conflicts effectively
Experience inspiring peers, project team members, and direct reports
Proactive, self-motivating, autonomous, take initiative to drive results despite uncertainty
Demonstrated exemplary verbal and written communication skills including effective updates and appropriate escalation
Ability to translate analytical results into clear, story-based presentations to share with non-technical and technical audiences
Ability to handle confidential information
Preferred Qualifications
Previous Workforce Management or Industrial Engineering experience, especially in Forecasting or Workload
Knowledge of Workforce Management processes and tools
Experience presenting to senior-level executives
Advanced degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or a similar field
Project management certification
Education
Bachelor’s degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or a similar field or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
This job is located in Lake Buena Vista, FL