Residential Director

Description:

Heart Havens seeks an Operations Director to join our Richmond, VA team and lead our mission of empowerment and our values of accountability, integrity, respect, and empathy. At every level of our organization, we look for people who think creatively, are team players, have strong attention to detail, and are passionate about providing inclusive communities for people with a developmental disability.

As the Operations Director, you will be responsible for executing the daily operations of Heart Havens’ residential service provision. This position directly supervises programmatic roles, evaluates the quality-of-service delivery, and coordinates implementation of interdepartmental responsibilities. The Operations Director is responsible for identifying and forming processes and procedures that align with federal and state regulations, and Heart Havens’ Mission and Core Values. The position is tasked with monitoring changes to the service system and proactively recommending and implementing improvements to existing services and service models.

Our organization follows a hybrid work structure for our administrative team where employees can work remotely three days a week.

Requirements:

Minimum Qualifications:

Four (4) year degree in Human Services or related field with a minimum of two (2) years related experience and meets Qualified Developmental Disability Professional (QDDP) standards.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
-Must model Heart Havens’ mission and values in daily actions and leadership.

-Must be able to work independently with minimal supervision.

-Excellent supervisory skills, including ability to provide employee recognition and to clearly communicate expectations of others.

-Superior interpersonal, oral and written communication skills.

-Ability to establish priorities and carry out activities accordingly.

-Must be reliable in meeting deadlines and submitting quality deliverables.

-Ability to create a welcoming, motivating, and team-oriented work environment.

-Must have proficient computer skills in Microsoft Word and Excel.

-Must be able to complete and maintain training regarding risk management, conducting investigations, root cause analysis, and the use of data to identify trends and potential risk patterns.

-Must maintain required certifications: Therapeutic Options, Medication Administration, and First Aid/CPR/AED.

Essential Functions:
-Monitors regulatory changes and updates from DBHDS, DMAS, and other governing bodies, identifies non-compliance or processes in need of improvement, and develops policy or procedure changes to maintain compliance.

-Collaborates with team members to comprehensively address training deficits, identify growth opportunities, plan for staff development, develop quality improvement efforts, mitigate potential risks and harm, and identify trends and patterns.

-Responds to external audits, and inspections, such as licensing inspections, mortality reviews, and HCBS audits.

-Provides guidance to the Senior Program Managers on residential program developments to ensure efficiency and thorough documentation of activities.

-Provides supervision to the Service Facilitator with Individual Support Plan (ISP) development, reviews Residential Part V’s, protocols, and quarterly reports, and completes required actions in WaMs.

-Collaborates with the Human Resources Director on elevated staff concerns and progressive discipline, provides supervision to the Senior Program Managers, and involves the Chief Operating Officer, as appropriate.

-Directs resident intake and discharge, and assigns activities to relevant team members.

-Approves all Group Home staffing plans to ensure effective use of personnel, client needs are met, and that schedules are communicated to Human Resources.

-Provides support to the organizations risk management function by completing Corrective Action Plans (CAP’s), monitoring implementation of approved CAP’s, and providing supervision to activities assigned to team members.

-Actively participates in the organization’s Quality Improvement program by attending quality improvement committee meetings, collaborating with the Quality and Compliance Director to set strategic goals, and reviewing progress on established goals and objectives.

-Serves as a Serious Incident Reporter in DBHDS’s CHRIS system and maintains trainings on serious incident reporting guidelines set by the Department.

-Provides assistance to the Quality and Compliance Director overseeing incident management activities by participating in routine team meetings, reviewing incident reports (GERs), as needed, and verifying appropriate follow up actions are completed as agreed.

-Manages maintenance activities for group homes and company vehicles to include managing the organizations fleet system, ensuring timely servicing and repairs to maintain operational efficiency, and monitoring and tracking expenses related to maintenance.

-Manages finance activities to include troubleshooting billing discrepancies, overseeing attendance records to ensure accurate reporting for billing purposes, and handling service fee calculations and updates.

-Coordinates volunteer activities to include scheduling volunteers, maintaining regular communication to ensure engagement and satisfaction, and coordinating volunteers’ assignments according to organizational needs.

-Serves as the primary contact person for organizational systems to include OneDrive file storage, Therap, and QuickMAR, provides training to team members on the systems, and ensures compliance with regulations and data integrity.

-Serves as the program contact person for human rights concerns and complaints, and immediately addresses any inquiries related to human rights within the organization.

-Completes and/or assists with reviewing individuals’ complaints and conducts human rights investigations, as assigned.

-Maintains training on the root cause analysis (RCA) process and completes RCAs, as assigned.

-Functions as additional point of contact for Support Coordinators, family members, and substitute decision makers.

-Coordinates procurement processes and obtains necessary approvals from the Chief Operating Officer (COO).

-Follows budgetary guidelines set forth by the Chief Operating Officer when using Heart Havens funds.

-Responds to individual and program site emergencies, as needed.

-Performs other job-related duties as assigned.

Benefits:

• Vacation & Sick Leave
• Holiday Pay
• Medical
• Dental
• Vision
• Education Assistance
• 403(b) Retirement Plan
• Life Insurance & AD&D
• Long Term Disability Insurance
• Voluntary Insurance
• Hybrid Work Schedule

Heart Havens is committed to equal access and opportunity for everyone. Heart Havens does not discriminate on the basis of race, ethnicity, color, religious affiliation, national origin, age, sex, marital status, sexual orientation, gender identity, disability, medical condition, or veteran status in employment, partnership or program delivery.