Director of Residential Services

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY JOB FUNCTION(S):

• Provides leadership and oversight for all areas of Residential Services, which includes but is not limited to, conducting regular on-site visits to monitor the provision of services to persons served and provide support to direct support professionals.
• Directly supervises a professional team who is responsible for daily program operations, development, implementation and monitoring of IP’s and the overall quality of Residential Services.
• Develops, implements and monitors an annual expenditure management plan and modifies as needed to ensure a balanced budget.
• Develops and implements an annual marketing plan to maintain and improve census and expand services.
• Supervises the completion and submission of all Service Funding Plans and Admission process.
• Provides input and assistance to the Chief Operating Officer, in conjunction with other Directors.
• Provides supervision and assistance in the development of new and existing Residential Services.
• Participates in the development and implementation of Agency policies and procedures.
• Develops and implements operational procedures for the Department to ensure efficient and effective daily operations.
• Develops and implements tools to assess program effectiveness, regulatory compliance and consumer satisfaction.
• Ensures timely data entry for performance metrics and develops, monitors and modifies action plans to accomplish established goals.
• Participates in development and implementation of the Agency Strategic Plan
• Provides for the management of crisis situations including a natural disaster, a behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
• Reviews select investigation reports and ensure corrective actions are taken.
• Reviews all survey reports and approves plans of correction for OHCQ.
• Develops strong community support through a positive internal and external public relations and advocacy program.
• Keeps the staff informed and seeks ideas for improvement through staff meetings incorporating these ideas into the continuous Quality Improvement Plan.
• Provides supervision and assistance to administrative personnel in carrying out their job responsibilities.
• Conducts regular staff meetings to ensure timely and appropriate departmental communications and maintains records of same.
• Participates in the Programs and Services Committee on a quarterly basis.
• Conducts constructive staff performance appraisals, and ensures valid and timely completion of all evaluations in accordance with Agency policies and procedures.
• Participates in the recruitment and hiring process for select positions within the Department.
• Ensures ongoing staff development, timely completion of staff training requirements as determined by Agency policy and individualized initiatives to encourage retention and staff growth.
• Works cooperatively and effectively with others including all staff, supervisors, administrators, co-workers, customers, vendors and the public and ensures staff responsiveness.
• Uses technology for the completion of specified job duties.
• Attends work regularly according to assigned work schedule and in accordance with Agency policy.
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.
• Follows instructions and abides by Agency policies and procedures.
• Assumes other duties, responsibilities and special projects as needed.

SECONDARY FUNCTION(S):

• Attends and participates in inservice training, staff meetings and other activities to facilitate professional development.
• Works cooperatively and effectively with Agency volunteers maximizing the volunteers’ experience while meeting the needs of individuals served and the programs.

EDUCATION:  Master’s degree in Business Administration or Human Services field preferred.

 EXPERIENCE:   Five years of experience directing a large department with corresponding operational and fiscal responsibilities.  Experience directing and managing a community service program preferred.  Must have a car and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy. 

NOTE:   At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers. 

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