Residential Collections Specialist - Jacksonville

Turner Pest Control is a rapidly growing pest control company that has been providing excellent service to our residential and commercial customers over the past 50 years. We have stayed at the forefront of in the industry. As we expand across the southeast, we promise to keep innovating and providing the best experience possible for our customers and employees. We currently have 15 branches, 60,000+ customers and 400+ employees and expect to continue growing.

The Residential Collections Specialist is responsible for resolving overdue bills and collecting payments from customers who have delinquent account balances.

Duties/Responsibilities:

• Monitor accounts to identify outstanding debts

• Investigate account data for each debt or bill

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments

• Take actions to encourage timely debt payments

• Process payments as required

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

• Performs other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem‐solving skills

• Ability to prioritize tasks and delegate as needed

• Ability to work collaboratively with others

• Ability to function well in a high‐paced and at times stressful environment

• Proficient with Microsoft Office and related software

Education and Experience:

• High school diploma or equivalent

• 1-2 years billing/collections experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization's facilities.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• None

Travel Requirements:

• None

Why work for Turner Pest Control?

We offer:

HEALTH BENEFITS

· Medical, dental and vision coverage

· Company‐paid life insurance

· Company‐paid short‐term disability

· Optional supplemental benefits

· Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

· 401(k) plan with company match of 4%

· Immediate enrollment eligibility

· Convenient direct paycheck deposit

· Team Member reward and recognition program

AND MORE

· Eight (8) paid holidays

· Paid time off

· Team Member discount on our services

· Team Member referral bonuses

· Opportunities to participate in community events

Turner Pest Control is a drug free workplace

A pre‐hire compliance screening and background screening will be conducted.

Turner Pest Control is an Equal Opportunity Employer

Turner Pest Control is committed to the full inclusion of all qualified individuals. As part of this commitment, Turner Pest Control will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Recruiting Department at 904‐355‐5300.

About Turner Pest Control:

We began in 1971 as a friendly, family‐run business. 50 years later, that's still how we operate. The technology may change, but our commitment to our neighbors never will. In 2018, Turner Pest Control became a part of Anticimex, a $6 billion global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces growth, technology, and integrity as we strive to become the global leader in pest control.

Today, we're one of the fastest‐growing companies in Florida and Georgia. We're an industry leader ranked at number 5 of the Top 100 pest control companies in the nation. Turner Pest Control is a full-service company that prides itself on providing the highest quality lawn and pest management services to both residential and commercial customers.

We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers. Built on the principles of Business Operations, Environmental Stewardship, Consumer Relations and Technician Training, the QualityPro certification is a symbol of Turner Pest Control's commitment to protecting our customers, our people, and our environment.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Turner Pest Control reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.