Resident Services Coordinator I - Esperanza Crossing

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.
The successful Resident Services Coordinator I will identify human and community service needs of residents. Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services. Build community partnerships that bring services and notice to the property; ambassador/advocate of the property, seeking volunteering, selling the brand. Facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. When other services are not available, may deliver direct services. Actively participate with other staff working toward resident stability.
We encourage candidates with lived experience to apply. This is an on-site position.
Esperanza Crossing is a 40-unit affordable property for area families in Esparto, CA.
Pay: $21.00-26.00/hour DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• 403b + match, paid volunteer time, and more.

Minimum Qualifications

• High School Diploma or equivalent.
• One (1) year of experience in community development, social services, or related field.

Preferred Qualifications

• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

\*\*This is a brief description summarizing the abilities and skills needed for the position.\*\*

Education
Preferred

• High School or better

Skills
Preferred

• Active Listening
• Harm Reduction
• People Development
• Organizing
• Microsoft Office

Behaviors
Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations
Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Job Type: Part-time

Pay: $21.00 - $26.00 per hour