Resident Manager (Live In)

Resident Manager (Live-in role)

Company: PBS Facility Service

Job Summary: PBS Facility Service is seeking a highly motivated and experienced Live-in Resident Manager with lease-up experience to oversee the day-to-day operations and management of a residential building. The ideal candidate will possess excellent communication skills, strong customer service abilities, and a proven track record in successfully leasing and managing properties during the lease-up phase. This is an exciting opportunity to join our team and contribute to the successful establishment and ongoing operations of our residential property.

Responsibilities:

• 
  Lease-Up Management:

• Conduct property tours, showcasing the features, amenities, and benefits of the property.

• Tenant Relations:

• Foster positive relationships with tenants, ensuring their needs are met and concerns are addressed promptly and professionally.

• Coordinate move-in and move-out procedures, conducting inspections, and ensuring a smooth transition for tenants.

• Respond to tenant inquiries, complaints, and maintenance requests in a timely and efficient manner.

• Property Maintenance and Operations:

• Oversee and coordinate maintenance and repairs, ensuring the property is well-maintained and in compliance with safety standards.

• Hire, supervise, and manage maintenance staff or contractors as needed.

• Conduct regular inspections of the property, identifying and addressing maintenance or safety issues promptly.

• Maintain accurate records of maintenance activities, repairs, and expenses.

• Emergency Response:

• Be available on-site to handle emergencies and act as the first point of contact during crises or urgent situations.

• Implement and maintain security measures to ensure the safety and security of residents and the property.

• Stay updated on relevant laws, regulations, and building codes related to the operation of the property.

Requirements:

• 
  Minimum of 10 years of experience as a Live-in Resident Manager or similar role in residential property management.

• Experience successfully managing properties during the initial stages.

• Excellent communication, interpersonal, and customer service skills.

• Familiarity with property management software and tools.

• 
  Solid understanding of maintenance and repair processes, safety regulations, and building codes.