Reservations Agent

As a Reservations Agent, you would be providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination. You will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.

Villatel is always looking to bring on Top Talent into our organization. If you are not contacted immediately for consideration, not to worry! We keep your resume on file for future consideration and will contact you when we do have an immediate opening. We appreciate your interest in working at Villatel. To be considered for current or future opportunities please be sure to read our responsibilities and qualifications of the position you are applying for in order to be considered.

• Our team always uses our company e-mail address, which includes @villatel.com; we won’t e-mail you from Gmail, Yahoo, or other personal e-mail addresses.
• We never ask you to transfer funds to apply for, interview for, or accept a job offer with us.
• We will not ask for your personal information, such as social security number or date of birth, before or during the interview process.
• We provide all equipment required to perform your role after your hire date; we will not ask you to purchase any of it on your own, with our funds or yours.

$20 hourly

• Observe, study, and understand the needs of guests
• Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
• Become a product expert! Know our homes to walk all guests through them via phone
• Be a Villatel ambassador, so that potential guests know the value and the difference we add
• Motivated and driven to close all inquiries into bookings
• Work within a Property Management System (Track), to enter new bookings and modify existing bookings
• Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
• Researches and provides information to accommodate special needs
• Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs

• 2 years of reservation experience in travel or hospitality required, preferably in vacation homes
• Competitive in nature and motivated to close every lead into a booking!
• Effective communication skills in spoken and written formats with both internal and external customers
• Attention to detail
• Understanding property management systems and a broad understanding of Vrbo and Airbnb platforms
• Demonstrated ability to utilize internal computer software, web-based resources, and Microsoft Office programs
• Ability to learn and utilize multiple systems in the completion of job functions
• Ability to work in a fast-paced, metric-driven environment
• Decision-making skills in situations where variables exist
• Ability to assess situations and make mutually beneficial decisions within established guidelines
• Sales skills including positioning products to meet customer needs

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make them as incredible as we can—by owning every step of the process.