Rental Billing - Customer Service Representative

Position Summary

Reporting to the Customer Service Supervisor/Manager, the Customer Service Representative for Rental Billing will be responsible for preparing rental orders for invoicing and tracking the status of the equipment as it is provided to the customer and upon its final return to 24 Hr. Safety.

• Offer a consultative approach to meeting customer demands.
• Communicate with the customer as to the status of outstanding Rental Equipment.
• Effectively manage invoicing and billing by ensuring requested products and/or services are provided by the desired delivery date.
• Coordinate internally and externally to audit and ensure invoicing is correct.

Essential Responsibilities, includes but are not limited to

• Act as the primary point of contact for the Customer Service Department and Customers in regard to Rental Billing.
• Develop and maintain a functional knowledge of Company’s Rental products and services.
• Ensure data integrity by maintaining an accurate account of client information and interactions within data management system in a timely manner.
• Adhere to company and department policies and procedures.
• Ensure positive interaction with customers at all times via verbal, face to face or electronic communications.
• Build relationships with customers and meet their needs with urgency and thoroughness. Audit open rental folders to ensure customers are given updates on open rentals.
• Partner with Customer Service, Purchasing, Warehouse, Logistics, and additional departments to ensure proper follow-up on customer orders.
• Promptly answer incoming customer calls and/or emails concerning Rental Orders.
• Process Rental Billing accurately and with attention to detail – proofreading and ensuring accuracy.
• Communicate with Supervisor and/or customers to resolve any discrepancies and/or questions.
• Assist in covering breaks, lunches, and vacations, as needed.
• Practice courtesy in all dealings with co-workers and managers.
• Responsible for compliance with business ethics and safety rules and regulations.
• Additional duties as assigned.

SAFER Competencies

• Sincere and Committed to Customer Service & Safety
• Accurate and Productive to Support Quality
• Fearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance
• Empowered to support engaged growth by ensuring team collaboration, development and motivation
• Ready & Urgent Subject Matter Leader

Qualifications

• Minimum High School Diploma required. Associates degree or higher preferred
• Proficient in the use of Microsoft Office (Word, Excel and Outlook)
• Two plus years ERP experience required. Knowledge of NAVISION a plus
• 24hr Safety internal process knowledge and procedure preferred.
• Inside Sales/Customer Service experience within the safety industry highly preferred
• Ability to work with all levels of management and employee population in a professional manner.
• Strong computer skills and understanding of spreadsheets.
• Self-motivated and comfortable working with little to no direction
• Excellent interpersonal communication skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, and hours of operation are Monday through Friday, 8:00am to 5pm or 7:00am to 4:00pm or other schedule based on business needs.

Travel

0-10% travel in the role

Equal Opportunity Employment

We are committed to providing equal employment opportunities. We recognize each individual’s potential to offer significant contributions to our organization’s growth and stability.

E-Verify

This Employer participates in E-Verify.

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