Renewals Specialist

Essential Functions

• Assists in the customer maintenance and support contract renewal process.
• Bills maintenance renewals monthly taking any Software Maintenance Contracts and purchases with the client into regard.
• Creates quotes for clients with upcoming maintenance renewals.
• Ensures the cleanliness of the billing system as new maintenance products are added or removed.
• Assesses client concerns and creates credits based on information provided as well as abiding by company policy regarding credits. Escalates complex issues.
• Contact the customer before and during the renewal process to facilitate processing of and obtain a purchase order 
• Works with clients on maintenance contracts and provides essential maintenance information to close contract deals.
• Works with assigned clients and internal departments to facilitate the resolution of issues and escalations related to client maintenance and support agreements and terms. Escalates complex issues.
• Ensures timely and proactive delivery of maintenance contract renewal information to our clients, with a high degree of accuracy and professionalism.
• Maintains the accuracy of client assets, license levels, and support contract data utilizing Salesforce, and Netsuite.
• Follows the policies and procedures regarding client license asset management and compliance.
• All other duties and responsibilities as assigned.

Skills

• High level of attention to detail
• Strong organizational skills
• Excellent written and verbal communication skills
• Solid knowledge of billing practices
• Ability to read and interpret commercial contracts to ensure invoicing accuracy.
• Flexible team player with an emphasis on customer service
• Established ability to interact effectively with all levels and departments within the company and with clients.
• Excellent problem-solving skills

Required Experience & Education

• Bachelor’s degree in business administration or related discipline
• 2+ years of experience in a commercial billing or Accounts Receivable role

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work.   From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've covered you with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your circumstances.

The starting pay range for a candidate selected for this position is generally within the range of $47,800 to $62,100 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Preferred Experience & Education

• Experience with Healthcare or Software organization

Supervisory Responsibilities

•  None

Perks of working for Clinisys

From our business casual dress policy, generous PTO plan, and flexible work schedules to our mission-driven organization that supports those who support healthcare organizations, Clinisys promotes work-life balance for all our employees. We place emphasis on training and development, encourage promotion from within, and encourage cross-functional team participation. These ideals together foster a culture of professional growth and development for our employees.

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of an office routine.
• Travel may be required.

Clinisys Commitment to Equal Opportunity

Clinisys, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

General Guidance

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role.  While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and is subject to change at any time.