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Form of workJOB TITLE: Contract Renewals Specialist
JOB SUMMARY: Join an established and dynamic company that provides proprietary software to US and international companies. You will manage the process of customer software renewals and maintenance agreements and be the point person to the customer while also providing administrative support to management. The ideal candidate will have 3 or more years' experience in the same or similar role and be proficient in Word, Excel, and SalesForce or other similar CRM software.
Hours: 8:00 a.m. - 5:00 p.m.
Pay: Up to $70K DOE
Location: Scottsdale, AZ
Type: Direct hire
Start date: Immediately upon passing background
Benefits: Medical, Dental, Vision and Group Term Life Insurance and Vacation
DUTIES
- Coordinate the renewal process by initiating the renewal process with customers.
- Strategize with sales to generate and process sales leads as needed.
- Perform research and collect data as needed for prospective clients and/or vendors.
- Daily maintenance of customer data and customer history on Salesforce.
- Regularly answers internal and external emails/phone calls and provides timely responses.
- Works closely with internal customers and enjoys teamwork and working through pre-set processes, while also seeking efficiencies in improving processes.
- Generates sales and metrics reports and responds to management requests for various SalesForce reports.
- Works with team to assist in order fulfillment process and handling new orders.
- Other administrative projects as needed.
REQUIREMENTS
- 3+ years of experience in a renewal management or similar role.
- Proficiency in adhering to project deadlines for timely customer renewals.
- Highly proficient with Word, Excel, and Outlook.
- Must have prior experience with Salesforce or similar CRM.
- Excellent follow up skills and ability to meet company goals and obtain desired results.
- Great attention to detail and strong accuracy in work product.
- Must have excellent written and verbal skills and be comfortable placing calls to customers and providing regular communications for a seamless process.
- Ability to manage a large number of active accounts and identify problems, opportunities and provide solutions.
- Strong interpersonal skills and customer service skills.
- Must be able to be persuasive and problem solve.
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis.
- Basic mathematical aptitude required.
- Must be self-motivated, goal oriented and able to work independently.
- Background check required.
Employment Type: FULL_TIME
