Remote Veterinary Care Coordinator

Remote Veterinary Care Coordinator

About DVMcenter

DVMcenter is a growing innovative, interdisciplinary team that provides supportive and compassionate services for clients who are facing end-of-life decisions for their pets. DVMcenter provides support services for mobile end-of-life practitioners around the country, working with their clients and assisting them with their practice. Our mission is to provide pet owners and our veterinarians with expert, compassionate service every step of the way.

Our team of Care Coordinators is the heart of each of our members’ veterinary practices, providing full-service, compassionate client support. Client care begins with the first phone call or email seeking information, proceeds to scheduling a home visit and coordinating details with the veterinary team, and finishes with additional support after the loss of a pet.

Our culture is one that is genuinely supportive, focused on learning and growing, and collaborative. We believe that each person brings unique strengths, talents, and skills that we aim to nourish. We strive to have an inclusive team with diverse perspectives and we strongly encourage people who are not widely represented in the veterinary field to apply.

DVMcenter’s Core Values:

We act with integrity
We are extraordinarily compassionate and supportive
We are passionate about home euthanasia and aftercare
We exceed pet owner expectations at every step
We step up to get the job done

What our Care Coordinators do:

• Communicate with clients and veterinarians via phone and email
• Support clients in navigating end-of-life decisions for their pets, provide support before and after the appointment
• Schedule and coordinate visit logistics for clients, veterinarians, transporters and referring clinics
• Assist teammates with consulting, debriefing, and support
• Assist with special projects, such as resource development, social media and marketing, and administrative support as needed

What we look for in you:

• Availability for full-time (32-40hrs) or part-time (20-32 hrs), at least 2 weekend days per month.
• Weekday schedule consists of 9a-5p CST, 10a-6p CST or 11a-7p CST shifts. Weekends are paid at a higher hourly rate (+$4/hr more) and typically consist of 9-5CST shifts.
• Reliable self-starter with the ability to work effectively on a remote team to collaborate and problem-solve
• Excellent verbal and written communication skills with strong attention to detail
• Demonstrated empathy, patience, deescalation skills, and compassion while speaking with emotional clients
• Basic understanding of end-of-life Veterinary Care or a motivation to learn
• Good working knowledge of PCs, Microsoft Word and Excel, and proficiency in computer file management

Compensation & Benefits

• Fully remote position, no in-office time required
• Competitive starting wage based on experience, along with a comprehensive benefits package including medical, dental, and vision coverage eligibility; starting PTO benefit of 3 weeks annually, 401k and company match; FSA & HSA, Life, Disability, and Critical Illness,
• All Care Coordinators are eligible for quarterly profit-sharing bonuses after 90 days of employment
• All equipment and technology provided, employees only need to have high-speed internet and a quiet workspace in their home
• Work alongside supportive, compassionate animal-lovers with diverse professional backgrounds.
• DVMcenter has a commitment to provide ongoing training and supervision, professional development, and opportunities for advancement and cross-training.

Job Type: Full-time

Pay: $17.85 - $18.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Rotating weekends

Work Location: Remote