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Hourly Wage Estimate: $19.20 - $26.87 / hourLearn more about the benefits offered for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Hematology Care Coordinator today with Presbyterian/St. Luke's Medical Center.
Benefits
Presbyterian/St. Luke's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a(an) Hematology Care Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Job Summary and Qualifications
Under the supervision of the Hematology Care Coordination Supervisor, integrates care for patients by performing complex care coordination activities with precision. This includes, but is not limited to, the coordination of CBCI provider visits, phlebotomies, diagnostic and therapeutic procedures, and infusion therapies. When need arises, will perform other duties as assigned by supervisor. Job duties include:
· Coordinates all aspects of complex care planning for patients with physicians, APPs, and their Nursing teams to manage outstanding appointments, treatments and testing required for the care of hematology and post-stem cell transplant patients. This requires working with the clinical team to prioritize patient care planning, as well as adjust patient and provider schedules based on clinical status.
· Demonstrates an advanced understanding for patient populations (hematologic, autologous transplant, allogenic transplant, immune effector cell therapy, and research) in order to appropriately prioritize scheduling, treatment, and testing needs for these patients.
· Coordinates/communicates all infusion services and testing that will be done outside of CBCI with the appropriate teams/companies to include, but not limited to, P/SL radiology, P/SL CVC, PSL infusion center, etc. This includes providing OncoEMR orders, authorization numbers, referral numbers, demographics and patient availability for testing and infusion care.
· Coordinates lumbar punctures, bone marrow biopsies and bone marrow harvests with the nursing coordinator teams, provider teams and hospital teams.
· Participates in planning of complex outpatient follow up care for patients who are discharging from the hospital, in conjunction with the inpatient APP team and the nursing coordinator teams. This includes, but is not limited to: attending daily inpatient nurse charge rounds, working with inpatient floor nurses to secure office visits for patients at CBCI, and working with inpatient APPs to coordinate Spaulding rehab care.
· Builds monthly OncoEMR provider templates and/or cross-checks accuracy of templates with Supervisor.
· Maintains monthly provider meeting build spreadsheets and adds all appropriate monthly meetings to provider templates and/or cross-checks accuracy of meetings with Supervisor.
· Identifies appropriate length of both physician and infusion appointments to include but not limited to chemotherapy, biotherapy, stem cell infusions, research protocols, and antibiotic therapies.
· Collaborate with the finance team regarding authorization for all infusions and procedures including providing hospital teams with appropriate authorization data and information.
· Coordinate with physicians and APP to maintain their most current availability.
· Coordinates and manages physicians and APP meetings to ensure appropriate utilization of provider availability and patient access to the clinic.
· Liaisons with CBCI MG when gaps in patient accessibility are identified to resolve this gap in care and ensure patient continuity and safety is maintained.
· Provide excellent customer service to patients visiting the clinic or calling by phone to schedule appointments, treatments and/or testing.
· Perform service recovery with patients and caregivers.
· Manage lost-to-follow up process for patients when the clinic is unable to reach the patient for the clinically appropriate follow up time/window.
· Follow up on all patient cancellations from automated patient call reminders.
· Demonstrates the ability to work in multiple systems at once in order to manage patient care and provider accessibility.
· Observes strict HIPPA compliance for patient’s right to privacy when dealing with our patients and their personal medical information. Aware of patient's right to privacy and questions, when needed, regarding release of information.
· Demonstrates the ability to work independently and manage complex tasks in a fast paced environment.
· Demonstrates strong ability to execute on business needs and provide follow up as needed. Strong adaptability required to ensure priorities are managed expeditiously.
· Communicates work status to the Supervisor on a daily basis and informs the Supervisor of any backlogs, delays, or problems.
Presbyterian/St. Luke’s Medical Center and Rocky Mountain Hospital for Children expects our iCARE behavioral standards to be reflected in the way every employee interacts with co-workers, providers, patients & family members, and with others in the community.
· Integrity – We are honest and do what we say
· Compassion – We are sympathetic to the needs of others
· Accountability – We take ownership for how our actions and behaviors impact outcomes
· Respect – We value others and embrace diversity
· Excellence – We take personal pride in exceeding expectations
Position Requirements
College Degree Preferred.
Two years of oncology care coordination, scheduling and/or healthcare finance experience in outpatient setting preferred.
Basic understanding of medical, oncology and stem cell transplant terminology. Knowledge of Word and Excel required. Strong organizational and critical thinking skills. Able to communicate effectively with patients, families, physicians, and other health care team members. Able to function as a part of a multidisciplinary team to ensure quality patient care.
Sarah Cannon is the Cancer Institute of HCA Healthcare. We offer integrated cancer services with easy access to cutting-edge therapies for communities across the United States and United Kingdom. Sarah Cannon's cancer programs include individualized patient navigation. Our nurses are oncology-trained. More than 1,200 stem cell transplants are performed yearly within the Sarah Cannon Blood Cancer Network.
Through its services, Sarah Cannon provides state-of-the-art cancer care for hundreds of thousands of patients. Our cancer experts are collaborating and sharing best practices. We address every aspect of the cancer journey, from screening and diagnosis through treatment and survivorship.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hematology Care Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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