Address
Form of workModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier-2 Customer Supportbackground?
Do you enjoy work-from-home and flexible schedules?
Do you enjoy giving meaningful gifts?
Apply for this opportunity today!
ModSquad is currently seeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls.
Project Hours (All Times Pacific Standard Time):
Monday - Friday: 6 AM - 2 PM
Especially seeking candidates who can self-schedule 6 hours on Mondays between 7 AM - 2 PM PST
Hourly Rate:
To be discussed in the interview phase
Commitment:
20 hours per week
90 days (as needed)
What We Are Looking For:
- Excellent writing and problem-solving skills
- Helpful, polite and smart individuals with a real "Can Do" attitude
- A strong passion for books/storytelling and are eager to share that passion with those you will support (help our users write their story!)
- Excellence at identifying technical issues and communicating those issues (and their solutions) effectively to someone who may not be as tech-savvy as you are
- Tech-Savvy, and able to pick up new tools/software easily
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone that is capable of taking pictures.
What's In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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