Remote Medical Insurance Follow Up Supervisor

Job Summary:
THE INSURANCE SUPERVISOR WILL BE RESPONSIBLE FOR SUPPORTING A TEAM OF INSURANCE REPRESENTATIVES.
THE INSURANCE SUPERVISOR IS RESPONSIBLE FOR MAINTAINING PRODUCTION STANDARDS AS WELL AS ENSURING DAILY, WEEKLY, AND MONTHLY PERFORMANCE GOALS. THIS IS A FEE PRODUCING POSITION WHEREBY COMMISSIONS IS BASED UPON PERFORMANCE OF ASSIGNED AGENT GOALS, GROUP GOALS, DEPARTMENTAL, AND COMPANY GOALS.
Essential Job Functions:

• Responsible for administrative functions of the Insurance department
• Produces and reviews standard reports to verify efficiency within assigned area
• Coaches, trains, and develops staff
• Maintains incentive and contest ideas that result in performance advancement
• Motivates the collection staff, in order to help them succeed in hitting their daily goals

• Assists in hiring and training new staff • Adheres to all company and departmental policy and procedures

• Performs monthly quality reviews of assigned staff to ensure compliance with departmental policies and workflow standards
• Reviews reports to identify opportunities to reduce errors and obtain reimbursement
• Communicates department status and outlines workflow and process improvement opportunities to billing manager
• Manages inventory
• Responsible for responding to client emails and required client reporting
• Performs other related duties as assigned.

Required Skills/Abilities:

• Demonstrates the ability to coach, motivate, and provide performance feedback to staff in accordance with department heads expectations
• Exceptional communication and leadership skills
• Advanced written and verbal communication skills

Education and Experience:

• High School diploma or equivalent
• At least 3-5 years of experience in healthcare insurance collections; supervisory capacity preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a remote position.