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Form of workJob Description
We are seeking experienced English-Spanish interpreters to provide clear and accurate interpretations for a wide range of customers across various industries. This remote, flexible position offers the opportunity to work on diverse projects as an independent contractor.
Duties and Responsibilities
- Interpretation: Provide accurate interpretations using active listening skills, ensuring the message is conveyed without any additions or omissions.
- Document Interactions: Update activity logs in the CRM using provided templates and available tools (e.g., Training Guides, Notes, Google, Supervisor support, Spell Check).
- Escalations: Resolve and notify escalations with urgency, in collaboration with support members.
- Customer Service: Follow provided scripts and templates while adhering to company service standards and code of ethics.
- Motivation: Maintain a positive attitude towards company initiatives.
- Notification: Promptly report system issues and seek resolution within the scope of the position.
- Communication: Interact professionally with clients and staff members, following company policies.
Requirements
- Authorized to work in the US.
- Willing to undergo a background check.
- Proficient accent-neutral, near-native English.
- High school diploma or higher.
- 1-2 years of experience in interpretation.
- Demonstrated commitment to previous roles.
- Reliable and punctual.
- Prior formal interpretation experience required, with a strong preference for candidates with extensive experience.
- Knowledge and use of PC systems, CRM, and Google Search.
Preferred Skills
- Superior oral and written communication skills.
- Computer literacy with a typing speed of at least 20 WPM.
- Competency in a service organization environment.
- Self-motivated and eager to improve.
- Detail-oriented with strong multitasking and prioritization skills.
- Ability to focus in a fast-paced environment while handling calls in a courteous, friendly, and well-spoken tone.
- Excellent interpersonal skills with effective oral and written communication.
Recruitment Procedure
- Pre-screening of resumes.
- Interview selected candidates.
- Oral and individual English language assessment.
- 100% REMOTE – 100% FLEXIBLE after in-person training.
Compensation
- Competitive per-minute compensation for time spent on calls.
Who are we?
Alfa Systems is a leading BPO (Business Processing Outsourcing), specialized in language services located in the US, Head courted in the Cape Verde Islands founded in 2012 and ever since, our Training division has trained hundreds of talented individuals in languages, such as Spanish, French, Portuguese, Arabic, among others, getting them to be top tier interpreters. We have been supporting major industries such as medical, legal, financial, social, etc. for over a decade.
Our company’s goal is to bring great quality services to those in need of over-the-phone interpretation, be it for a medical appointment, to opening a bank account, or simply to rent a car while on your vacation, to achieve such ambitious goals Alfa Systems build over the years a solid support team covering all necessary fields for the industry, recruitment, training, QA and remote IT support, we even provide remote supervision to ensure that our interpreters have what they need to meet their KPIs and deliver with the expected quality.
Alfa Systems is a leading BPO (Business Processing Outsourcing), specialized in language services located in the US, Head courted in the Cape Verde Islands founded in 2012 and ever since, our Training division has trained hundreds of talented individuals in languages, such as Spanish, French, Portuguese, Arabic, among others, getting them to be top tier interpreters. We have been supporting major industries such as medical, legal, financial, social, etc. for over a decade.
Our company’s goal is to bring great quality services to those in need of over-the-phone interpretation, be it for a medical appointment, to opening a bank account, or simply to rent a car while on your vacation, to achieve such ambitious goals Alfa Systems build over the years a solid support team covering all necessary fields for the industry, recruitment, training, QA and remote IT support, we even provide remote supervision to ensure that our interpreters have what they need to meet their KPIs and deliver with the expected quality.
