Address
Form of work- Day-1 Medical, Dental, Vision Benefits for eligible colleagues
- Competitive Pay
- Paid Time Off
- Flexible Holiday Time-Off & Flexible Scheduling
- Fully Funded Education Benefits (100% tuition coverage including books and fees)
- Instant access to earned wages with PayActiv
- Enhanced benefits: pet, home & auto insurance & more
- 401(k) plan options available
- Bonus earning opportunities
- Growth potential opportunities
- Employee Discount at Bloomingdale's & Macy's Stores
About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview
Bloomingdale's is seeking a client driven Digital Gift Registry Consultant to join the Gift Registry team in an at-home environment. You will connect with couples via text, email, phone and various technology applications, all of which will be available on company provided devices. As a Bloomingdale's Digital Gift Registry Consultant, you will play a key role in delivering a personalized customer experience to your registrants. Your goal is to serve as a Bloomingdale's merchandise & service expert, helping newly registered couples identify their personal style needs, answering general questions, and ultimately guiding their journey as they build value to their registries. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to customers, couples and gift givers through Remote Digital interactions. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role.
Experience for yourself what makes Bloomingdale's like no other store in the world!
Essential Functions
Engaging and welcoming customers to the Gift Registry Department
Delivering an exceptional and personalized customer experience
Meeting or exceeding sales and new account goals
Becoming a product knowledge expert, understanding features and benefits of product especially in the Home Department. Is an expert on product and style, and has a confident fashion voice
Commitment to building customer relationships and loyalty through the maintenance of a client book
Helping to build an omni environment for customers in a store trade area
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
Flexibility to manage customer interactions coming in through multiple online platforms
Active use of styling and selling technology to deliver the customer experience and build registry value
Collaboration with other digital selling experts and central team to provide the best customer experience
Connecting customers to instore experts when appropriate Meeting regularly with Supervisor to review goals and best practices
Min/Preferred Education Level
Minimum High School or GED
Minimum Years of Experience Maximum Years of Experience
1 2
Competencies
Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
Ability to think creatively, strategically and technically
Prior Home Store related experience and/or training preferred
Exceptional telephone etiquette
Professional and outgoing demeanor
Experience in building client relationships
Able to easily engage in conversation. Put customers quickly at ease; Instantly connect with customers to build comfort and trust
Social ease and quick response to customer needs and inquiries. Able to maintain composure in difficult situations
Able to work independently and as part of a team in a learning environment
Ability to work a flexible schedule based on department and Company needs
Proficient in use of computers (including Microsoft Office and the Internet)
Physical Requirements
Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
