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Salary
Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.
We are currently hiring for a Call Center Scheduler. This is a fully remote position! You must live in the United States.
POSITION SUMMARY:
The Call Center Scheduler II will work with our Centralized Scheduling Department to support scheduling for assigned healthcare specialties. The scheduler is responsible to answer inbound calls and schedule patients for appointments and procedures.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
- Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
- Communicates with patients to schedule, re-schedule and/or cancel their physician appointment re-quests accurately by following practice scheduling protocols and tools.
- Communicates with patients to schedule, re-schedule and/or cancel their procedure appointment re-quests accurately by following practice scheduling protocols and tools.
- Accurately collects and performs data entry of all required patient demographic and insurance information.
- Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
- Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Utilize and maneuver between several different software systems using dual monitors.
- Maintain accurate and up to date information in the documentation system.
- Meet specified goals and objectives as assigned by management on a regular basis.
- Maintain confidentiality of account information at all times.
- Provide exceptional customer service to all clients.
- Escalate any problems that may arise to management.
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Adhere to the prescribed policies and procedures as outlined in the Work From Home Requirements and Call Center Guidelines.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Assist with other projects as assigned by management.
- Regular and reliable schedule adherence is required.
BENEFITS:
At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Qualifications
Education: High School Diploma/GED required. Associate’s Degree or Bachelor’s degree preferred.
Experience: Two years of related experience in medical setting, or one year of previous healthcare Call Center experience. Basic healthcare knowledge required.
