Address
Form of workCome join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.
Position Title:Call Center Representative
Reports to: Office Manager
This position features:
Generous pay and benefits including a 401k and profit-sharing plan!
Phone Room essential functions/duties
"Opens" the office each day, according to protocol
Schedules patient appointments: explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guideline
Books, coordinates and reschedules patient appointments as needed based on physician appointment protocols to allow the clinics to serve patients most efficiently
Maintains and updates current information on physician schedules; notifies patient of any schedule changes
Obtains insurance information; may be required to obtain eligibility/verification by contacting insurance companies, and confirm referrals/approvals are on file when applicable.
Informs appropriate staff of patient late arrivals.
Takes accurate messages
Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing
Documents pertinent information on the appointment note including, but not limited to, body part, health insurance, and other information related to the appointment.
Verifies demographic and insurance information for all patients, according to protocol;
Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate
Facilitates any physician requests throughout the day
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Learns all aspects of G-Suite
Informs patient of any existing balance noted in computer and requests patient be prepared for any payment due at time of visit
Attends al meetings as need
Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor
Other duties as assigned
We are an equal opportunity employer
Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA
