Lodging Call Center Specialist

What We Need
FLEETCOR is currently looking to hire a Call Center Specialist within our Lodging division. This position falls under our Operations line of business and is located in Lexington, KY. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Call Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Call Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the hiring manager and regularly collaborate with team leads.
How We Work
As a Call Center Specialist, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Lexington, KY office.
• Formal, hands-on training (2-week paid training - onsite)

Role Responsibilities
The responsibilities of the role will include:

• Making outbound and taking inbound calls within department KPI goals
• Completing reservations within expected department KPI goals
• Entering reservation details accurately into the system
• Utilizing problem-solving skills over the phone to assist hotels and clients with issues
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• High School Diploma or GED
• 6 months or more of Call Center experience preferred
• 1 year of customer service experience
• Problem solving skills
• Excellent written and oral communication skills
• P,roficient communication that includes telephone, verbal and written skills.
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks

• $2,000 Referral Incentive
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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Paid training, Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Employee discount, Referral program