As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.
We’re defining a new standard of care for humankind. Are YOU ready to join us?
The person in this position will work a 'PRN' or 'As Needed' schedule.
- Obtains demographic and insurance information for preregistration/registration on all patients.
- Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention.
- Collects on self pay accounts, co-pay and deductibles. Documents financial arrangements.
- Schedules procedures/follow up appointments.
- Ensures and reviews all demographic data for hospital visits.
- Cross trains in other Access Departments and Facilities. Assist with departmental workflow as needed.
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
- Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.
- Completes demographic and insurance.
- Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology.
- Communicates with Physician Offices, Staff, and other departments.
- Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.
- Other responsibilities include performing verification of benefits, order entry, and pre-certification for Hospital Services.
- Position requires self-motivated individual who can handle high patient volumes and fast pace.
- Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access.
- Performs other duties as required.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent preferred.
- Must have at least 2 years healthcare related or customer service experience.
- Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred.
- Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience.
- Typing skills with a minimum of 35 wpm and good communication skills.
PHYSICAL REQUIREMENTS (Medium Max 25lbs):
This position is eligible for shift differentials.