Registration Specialist Lead Ch, Nhfh - Ed/Trauma - Fch-P

Discover. Achieve. Succeed. #BeHere

Location: US:WI:PEWAUKEE at our NH-PEWAUKEE COMMUNITY HOSP facility.

This job is ON - SITE.

FTE: 0.900000

Shift: 1

Schedule: Three 12 hours shifts, every other weekend, alternating holidays

Job Summary:

The Lead Registration Specialist plays an important role in scheduling, chart audits, and other administrative duties in addition to greeting and registering patients.

EXPERIENCE REQUIRED:

2+ years functioning as a Registration Representative in the medical field. Prior leadership experience preferred. • Knowledge of some medical terminology, a plus.

EDUCATION REQUIRED:

High school diploma or equivalent.

SPECIAL SKILLS REQUIRED:

• Exceptional customer service experience.
• Exceptional customer service experience Demonstrated ability to work independently and as a team player
• Tactfulness
• Demonstrate willingness to adapt to change
• Pleasant phone manner and voice
• Must be a self-starter and dependable
• Able to prioritize workload while remaining flexible
• Confident positive manner and appearance
• Proficient PC experience, MS Suite including word, outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
• Excellent written, oral and interpersonal communication skills
• Excellent understanding of the organization’s goals and objectives
• Ability to communicate effectively with all levels of staff
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment
• Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues
• Ability to foster effective relationships and build consensus through the all levels of leadership in the organization
• Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks
• Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments
• Able to keep a positive attitude and problem-solving stance in difficult circumstances
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to be extremely effective independently
• Skilled in conflict and employee behavioral resolution.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

Employment Type: ["OTHER","FULL_TIME","PART_TIME"]