Regional Service Manager - Mid-Atlantic Region

MobilityWorks is a dynamic organization dedicated to enhancing the mobility, independence, and freedom of wheelchair users. As the leading provider of accessible minivans, full-size vans with lifts, and commercial fleet vehicles, we are committed to making a positive impact in the disabled community.

The Regional Service Manager plays a crucial role in driving daily service operations optimization within the assigned region. This leadership position focuses on aligning teams with core values and vision, empowering service professionals, and fostering a culture of growth and exceptional results.

The Mid-Atlantic region, covering Delaware, Maryland, New Jersey, New York, and Pennsylvania, will be a focal point for support, necessitating frequent travel.

Key Responsibilities:

Drive Financial Performance Growth:

• Take ownership of all business operations within the assigned region.
• Set ambitious standards for outstanding financial performance and lead by example.
• Collaborate with store leadership to ensure exceptional service experiences.

Champion Core Values:

• Embody and promote core values (LOVE IT) in all aspects of operations.
• Foster a culture of innovation, teamwork, and positivity.

Supportive Policy Adherence:

• Uphold company policies with a supportive and influential approach.
• Communicate and reinforce established processes and procedures within the service departments.

Operational Performance:

• Create and manage operational scorecards to track progress.
• Collaborate with the VP Service Operations for support in achieving regional goals.
• Monitor and analyze consolidated scorecard metrics, implementing corrective actions as needed.

Performance Monitoring:

• Identify stores not meeting targets and collaborate on recruiting and onboarding top talent.
• Ensure effective use of the DVI/MPI Process and Electronic Repair Order Process.

Continuous Improvement:

• Function as a catalyst for continuous improvement and change.
• Lead with actions reflecting organizational values.

Team Development:

• Maximize employee competencies through effective coaching and mentoring.
• Cultivate strong work relationships to foster teamwork and collaboration.

Compliance and Safety:

• Travel within the region to support processes and ensure safety adherence.
• Contribute to forecasting and fixed operations budgets.

Adherence to Regulations:

Other Duties:

Position Qualifications and Entrance Requirements:

• Bachelor's degree in business management or equivalent experience.
• Minimum of 10 years of relevant work experience.
• At least 5 years of proven supervisory experience.
• Openness to feedback, strong commitment to integrity, adaptability, and self-motivation.
• Exceptional organizational, analytical, and leadership skills.
• Effective communication and collaboration abilities.
• Project management proficiency.
• Successful completion of background checks and pre-employment drug screening.

What We Offer:

• Monday to Friday, 8 AM to 5 PM working hours with no late nights or weekends.
• Competitive compensation packages reflecting skills, experience, and expertise.
• Medical, dental, and vision insurance plans.
• Flexible spending accounts.
• Generous paid time off and social responsibility time.
• Employer-paid benefits, including tuition reimbursement, employee assistance program, life, and disability insurance.
• 401(k) retirement plan.
• Fulfilling experience in a team-centric environment.