At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
As a Regional People Services Manager in the HR function, you play a pivotal role in integrating various HR teams into a cohesive unit focused on enhancing the colleague experience in the Americas Region. This leadership role will also lay the foundation for future People Services operations. You will first focus on fostering strong relationships with the Global Teams, driving digitalization of HR processes, and transforming travel policies and procedures to provide an excellent, intuitive travel experience with minimal paper-based processes.
This hybrid role reports into our Regional Head of HR and is based out of the New York City Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Integration of Teams:Lead the integration of Travel, People Insights, HR Technology, and Payroll functions into a harmonious unit
Collaborate with leaders to align strategies and unlock the potential of our HR ecosystem
HR Technology:
Enhance and maintain our foundational HR technology systems, ensuring colleagues enjoy a seamless HR experience
Work towards exceptional colleague experiences from their first interaction to their farewell
Partner with the HR Technology Manager to create a technology-driven HR landscape
People Insights:
Utilize data and insights to craft and evolve our people strategy
Improve HR's storytelling capability with impactful insights
Cultivate a data-driven culture within HR
Travel Management:
Redefine travel policies and practices alongside the Regional Travel Manager
Champion an intuitive, self-service travel management program
Ensure colleagues have efficient and cost-effective travel experiences
Payroll:
Drive best practices for the department in partnership with the Payroll Managers
Champion the implementation of a seamless Payroll tech solution
Ensure colleagues have a world-class service experience
Vendor Management:
Apply best practices in establishing and maintaining vendor relationships.
Ensure vendors are strategically and holistically managed to maximize value for the organization
Collaborate with vendors to align their services with our business needs and objectives
Global Team Collaboration:
Foster collaboration with our Global Team in Stockholm, ensuring alignment on global initiatives
Take regional ownership to implement these initiatives
Leadership and Strategy:
Establish service level agreements and issue resolution benchmarks
Define, monitor, and ensure the delivery of performance metrics that elevate HR operations
Qualifications
Who You Are:
An academic degree in Business, Human Resources, or a relevant field
Over 5 years of HR Operations/Shared Services leadership experience
Over 3 years of project management experience, including the use of formal project management methodologies
Proficiency in HR systems and technology, with a preference for expertise in ServiceNow and SAP SuccessFactors
Strong leadership, communication, and interpersonal skills
Ability to work independently in a fast-paced environment and handle multiple complex & confidential tasks
Occasionally, travel may be required, both domestically and internationally, to collaborate with teams and stakeholders across the region
Additional Information
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $196,396 - $225,860 annually**
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: OFM