Regional Technical Service Manager

We are American Gaming & Electronics, AG&E, the leader in slot Technical Services, and we’re looking for someone who loves to work on the cutting-edge of technology and electronics. The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. AG&E strongly believes in a People First Culture, Diversity, and Inclusion. Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Manager today and join our team.

What You'll Do

• Oversee and participate in the installation, conversions, troubleshooting, repair and/or removal as necessary of gaming machines, slot signage, and gaming controllers at various casino sights in the New York market.
• Responsible for the oversight of a team of slot technicians who are assigned to various casino locations in the state of New York who carry out the day-to-day daily operations of maintaining and repairing of slot machines.
• Responsible for the scheduling of daily operations coverage to ensure equipment is maintained and operational at all times.
• Coordinates the ongoing equipment training for the technical staff as new equipment, conversions and upgrades are introduced.
• Be available to work shifts and fill in for last minute call outs and vacation requests. Participate in the planning schedule for new equipment installations including on site surveys and visitation with property Operations Managers and or Supervisors.
• Oversee parts inventory for accuracy and the availability of an ample supply of parts needed to maintain equipment.
• Interact with property Operations Managers and or Supervisors regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have superior communication skills and the ability to interact with direct management. Support Customer Advocacy for AG&E Services by performing the basic requirements of the role.
• Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager or Supervisor.
• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and/or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.

What We're Looking For

• Must have superior verbal and written communication and customer service skills.
• Must be able to read, write, speak, and understand English. Must have a strong background in computer hardware and electronics.
• Must be able to work independently and be team oriented, organized, detailed, goal, and results driven. For every business issue identified, offers suggestions and resolutions for correction.
• Must obtain ATI Master Certification within 180 days of employment.
• Maintain ATI Master Certification on new product releases and internal programs within a directed time.
• High School Diploma or its equivalent.
• 2-year Electronics Degree preferred.
• Demonstrate problem resolution skills and the ability to learn.
• Working knowledge of Digital Electronics.
• Familiarity with networking technologies and troubleshooting.
• Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc.
• Must be at least 21 years of age.
• Must have a valid driver’s license, a clean driving record and be insurable.
• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
• Must be willing to work extended hours as needed.
• Must be able to work in a fast-paced environment and handle several tasks at one time.
• Must be able to do a 2-man lift of 250lb game onto stands, minimum 50lb lift alone.
• Must be self-motivated and self-disciplined. Has a relentless desire for Quality and Continuous improvement.
• Must be able to obtain a gaming license in New York State.
• Must be able to maintain confidentiality of information regarding the company, company products and employee information.