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SalaryThe mission of the Job
We at Leybold Vacuum part of the Atlas Copco Group believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in – we believe our people make it happen. We provide a collaborative, inclusive, and flexible work environment along with a great compensation package and comprehensive wellness & benefits programs.
This is an important, position that makes a difference in the world. At Leybold, we help advance the world's technology, by helping companies push the boundaries of their capabilities. You will work with applications engineers, product engineers, and account managers to design and offer Leybold services and solutions that help clients supercharge their process efficiencies. You will act as the service sales liaison between the Leybold factory and the client with the intent to teach companies how to maximize the life cycle of their equipment through means of the VTS service ladder.
Main Responsibilities
- You will work with some of the world's most technologically advanced factories, to demonstrate to engineers and management how to maximize the life of their equipment by teaching and promoting the VTS service ladder.
- Promote our service products (Service Ladder) by understanding failure modes and working to offer customers service product options that can mitigate downtime and failure of the equipment while maximizing the life cycle and delivering a positive customer experience to the assigned account base within a geographic region, focusing on all markets including metallurgy and materials, architectural glass, energy and energy physics, food production technology, space and rocket manufacturing technology, aerospace, automotive and electric vehicle, freeze-drying technology, silicon carbide technology, high-tech ceramics, and more.
- Develop and implement a vision and a method to expand the level of business done in a geographical region which includes current clients and new opportunities for Leybold products and services.
- Delight customers by providing outstanding technical support, service, and product selection assistance.
- Have primary responsibility for selling the portfolio of the Leybold Services Product range.
- Develop and implement strategies to increase revenue from field service, upgrades, in-house repairs, training, and spares within your assigned territory.
- Primary contact point for Account Managers, Sales Managers, and Key Account Managers.
- Support sales in carrying out operations reviews at accounts to secure repeat orders and present service as a differentiator to penetrate new business.
- Support continuous improvement of service our performance by.
- Profitable growth by expanding service market share in North America
- Increase revenue for field service, upgrades, in-house repairs, training, and spares
- Improve operational efficiency in service and administrative responsibilities within the company.
- Prepare materials for presentations and make service sales presentations.
- Attend trade shows, seminars, and training sessions to keep informed of trends affecting customers, and keep abreast of competitive products, services, and value-added activities.
- Maintain company property (company car, computer, office equipment, customer demo/loaner products, consignment stock) that is in your control, and at your customer site
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
While performing the duties of this job, you are exposed to work near moving mechanical parts and outdoor weather conditions. You are frequently exposed to fumes or airborne particles. You are occasionally exposed to work in high, precarious places; toxic or caustic chemicals; and risk of electrical shock and vibration. The noise level in the work environment is usually loud.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use stairways to climb to multiple floors within an office building and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
You must occasionally lift and/or move up to 25 pounds. Will lift and move pumps and accessories that weigh up to 50 pounds. Your work will be frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, focus.
This position is 100% remote
We ask that you occasional/frequent/very frequent travel for 50% of the position; often overnight or multiple days.
LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veteran
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Skills / Knowledge / Experience
Education level
- Engineering/science degree or technical equivalent (engineering-related job experience)
Knowledge areas/Skills
- 1+ years of experience in on-site customer-facing role
- Creating custom solutions to address specific process needs by bringing together the needed company technical resources.
Other Requirements/ Desired Characteristics
- Knowledge in mechanical systems, vacuum systems, and fluid systems.
- Valid Drivers License required
Scope of the job
- The geographical scope of the role: Domestic, Regional
- Interaction skills required for the role
- Internal and external factors which would affect this role
- Money Measures – an annual budget or revenue which you will be directly responsible for, or the percentage of their operational/departmental budget/revenue target you will manage.
- Non-Money Measures - which show the scope or variety of the job.
- People
- The number of people reporting to the role – none currently
- The number of people/functions to whom a service is provided.
In Return, We Offer
- We believe there is always a better way. Experience contributing to the ongoing development of sales processes is what defines our culture.
- We support you on your journey: individual learning opportunities, worldwide job opportunities, or technical training from our academy.
- The safety and well-being of our employees are important to us
- We offer a great compensation package (Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, short-term and long-term disability, and more)
Leybold employs people on four continents. Many of them have a scientific or technical background. Their knowledge, creativity, and experience are essential for our success. The demands of the high-tech industry and the cultural diversity in our globally active company also contribute to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. Multiple training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
