Regional Pre-Production Senior Manager

Job Title:                     Regional Pre-Production Senior Manager

Department:               Sales Support

Reports To:                 Director of Pre-Production

FLSA Status:                Exempt

Position Objective:

The Regional Pre-Production Senior Manager will support Regional Pre-Production Managers and Operations Teams in the areas of Data Processing, Frame to Come, Tracing, Job Routing, Inventory (frame/lens) and Shipping.  This individual will work closely with multiple departments including but not limited to Operations, Customer Service, Engineering, and IT departments to standardize internal processes. Lead the Regional Pre-Production Team with project management, training programs and task prioritization.

Primary Responsibilities: 

• Develop SOP's to standardize internal pre-production processes
• Support the standardization of data entry, frame to come, tracing, inventory control and shipping procedures.
• Develop training guides for data entry, frame to come, tracing, inventory control and shipping.
• Support lab operations to implement new procedures and SOP's
• Develop project sheets detailing on-going activities.
• Use and work with Engineering/Power-BI Team and IT to develop reports needed to expand accessibility of WIP, Combobulator and Pre-Production visibility.
• Utilize Microsoft Teams to manage Pre-Production documents, routing, and task management.
• Support and Develop Regional Pre-Production team members in all aspects of skill development. Work with Director on developing team training models for true SME's.
• Work closely with the management teams in the labs along with engineering and IT as required to implement new SOP's
• Develop Schedules for traveling, weekend support and queue management for the team.
• Work with Routing Manager to review capacity and partner with Engineering for adjustments.
• Work with Product Management, Engineering and Operations for new product launches and processing needs.
• Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations.
• Teamwork - Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and

thoroughness.

• Diversity - Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Judgment - Displays willingness to make timely decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Attendance/Punctuality - Is consistently at work and on time.

Requirements: 

• Preferred minimum 5 or more years of experience in an Optical laboratory environment
• Excellent lab software skills in all areas processing RX work through optical laboratories. DVI LMS experience 5-10 years required.
• Excellent written, communication and oral presentation skills
• Proven ability to manage multiple projects and exceed customer expectations.
• Strong PC skills including Excel, Word, PowerPoint, and Outlook
• Be available to work more than 40 hours a week as needed, including weekends.
• The ability to travel as needed.  It is anticipated that travel will be 2 times per month with 2 to 4 nights on the road per trip.  These are averages.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

Not Exclusive:

The duties outlined in this document are not limited to what is presented and are not exclusive. 

You may be asked from time to time to perform additional duties by your manager or another member of management.