Address
SalaryREGIONAL OPERATIONS MANAGER
SUMMER SEARCH, NYC
BRONX & MANHATTAN
At Summer Search, we believe in 'No Ceilings' and envision a world in which young people, regardless of circumstances, can chart their own destiny. In the United States, students from underserved communities – disproportionately BIPOC and first-generation – face systemic inequities in school, in the workforce, and in life. Nevertheless, these young people possess unique strengths, resilience, and limitless potential.
Since 1990, Summer Search has partnered with young people during their transition from adolescence into adulthood by connecting them to expansive opportunities, professional mentoring, and a community of support. Summer Searchers recognize their potential and build a toolkit to navigate and challenge systemic barriers, break new ground for their families and communities, and achieve economic equity and a life of purpose.
THE OPPORTUNITY
The Regional Operations Manager offers a “360 view” of Summer Search NYC by playing an instrumental role across all aspects of site operations. This hire will have the opportunity to work closely with our full team to manage a variety of projects critical to the success of our program, fundraising efforts, and day-to-day office operations. This position works out of all NYC Summer Search offices and is also responsible for operations at the Manhattan office and the Bronx Mentoring Center and splits time between them.
Specifically, the Regional Operations Manager will support the following:
Office Operations
- Create and improve procedures and policies for overall office management and daily execution; update and distribute a NYC Operations Manual so that it is up to date and seen as a useful tool for the team.
- Orient new hires to office procedures and coordinate with hiring manager to set up workstations and other key logistics.
- Support logistical and technological needs for new staff hires and other transitions.
- Maintain office equipment needs, supplies and space for the NYC offices, including liaising with building management, vendors.
- Coordinate operational needs around staff training, team meetings, and other collaborative spaces that may require logistical support and/or catering.
- Develop internal resources and systems to help a regional NYC team of 35+ members, manage space and operational needs.
- Work closely with the finance department to ensure timely and accurate reporting of expenses.
- Monitor and reconcile credit card expenses to ensure accuracy, compliance with organizational policies and the site approved budget.
- Undertake other duties as assigned or required to support the smooth operation of the office and contribute to the achievement of organizational goals.
Program Operations
- Collaborate with the Sr Program Operations Coordinator and ensure that all programmatic requests are fulfilled and supported.
- Oversee operational needs that underpin our program delivery to students and families in NYC including vendor management, student travel, and event logistics, working in close partnership with our program management team.
- Support with the program needs of our stakeholders and program partnerships, in collaboration with the Regional Program Director.
Development and Communications Support
- Support with management of logistics for board meetings. Specific responsibilities include venue set up, coordination of catering, and notetaking at the quarterly board meetings (as needed), and other printed materials.
- Make periodic updates to the NYC social media accounts and sections of Summer Search's website, including staff bios and photos, board lists, etc., to ensure alignment with Summer Search’s marketing strategies and goals.
- Support NYC fundraising initiatives and events with logistics and materials prep.
- Deposit donor gifts, scan and upload backup to the Development Gift Backup Library and in the Development NY Channel on teams in a timely manner; work with the NYC development team and the national development operations team to support with additional needs that arise.
Volunteer Support and Management
- Work closely with program, development and alumni leadership to coordinate volunteer requests for events and workshops for our students, alums, and donors.
- Manage the volunteer background check process and communicate to both staff and volunteers when volunteers have cleared.
- Create and build protocols and training guides for volunteer engagement.
- Create draft outreach, day of and post event correspondence with all volunteers and execute communication plan for each volunteer activity.
WHO YOU ARE
The Regional Operations Manager calls for an administrative and operations professional who’s adept at communication, collaboration, and project management. A team player who is a multi-tasking expert that enjoys leading projects to completion and providing support to the team. Specifically, strong candidates will bring:
- EXPERIENCE: A minimum of three years' professional experience in an office setting
- COMMUNICATION EFFECTIVENESS: You are an active listener and thoughtful and strategic when conveying feedback, sharing ideas, or responding to inquiries to various audiences in multiple formats.
- PROJECT MANAGEMENT: You take initiative to create systems and structures to achieve goals and objectives. You succeed at managing multiple workstreams and motivating, coordinating, and directing others to stay on track.
- ADAPTIBILITY: You tackle challenges and unfamiliar scenarios head-on with a solutions-oriented, flexible, and curious approach. You are willing to try new things and actively seek to understand multiple perspectives.
- TEAMWORK & COLLABORATION: You value many voices, are comfortable creating space for dialogue and handle interpersonal issues constructively. You inspire and foster commitment, connection, enthusiasm and trust and motivate others to achieve common goals.
- TECHNOLOGY SKILLS: Proficiency in Microsoft Office applications and familiarity with database operations.
- LANGUAGE SKILLS: Spanish language skills are a plus.
In addition, all Summer Search staff bring a commitment to our mission of unleashing students’ potential through mentoring and transformative experiences, as well as the ability to thrive in an environment that values excellence, gratitude, well-being, diversity, authenticity, and collaboration.
LOCATION
Summer Search NYC currently supports a hybrid workforce, and this candidate has the option of working remotely and in-person at both our Bronx and Manhattan offices.
COMPENSATION AND BENEFITS
Competitive and transparent salaries. This is an exempt position with an annual salary ranging from $68,817-$73,809. Summer Search is committed to transparent, equitable compensation practices. Salaries are benchmarked using current market data and salary bands are created to demonstrate the growth potential within the band. Typically, offers are made at the starting place of the salary band. The Hiring Manager partners with the Talent Team to ensure offers are appropriate, competitive and maintain internal equity.
Competitive and transparent salaries. This is an exempt position with an annual salary ranging from $68,817-$73,809. Summer Search is committed to transparent, equitable compensation practices. Salaries are benchmarked using current market data and salary bands are created to demonstrate the growth potential within the band. Typically, offers are made at the starting place of the salary band. The Hiring Manager partners with the Talent Team to ensure offers are appropriate, competitive and maintain internal equity.
Well-being, flexibility, and ongoing learning and development are pillars of our culture. We value our staff and are committed to creating an environment where every individual feels seen, heard and valued. Investments in our staff include:
- Medical insurance with up to 90% employer contribution
- Dental, vision, FSA, life and disability insurance plans
- 401(K) and Employer Match up to $2,000 annually
- Generous time off including 15 vacation days, 10 sick days, and 18 holidays (2 floating holidays of your choice, a birthday day-off, 10 company-wide holidays, and a 1-week December closure). Plus, Re-Fresh Friday’s - a paid half day off the first Friday of every month!
- A comprehensive Employee Recognition Program (years of service awards, spot awards, and professional development funding)
- A four-week paid sabbatical after five years of continuous employment
- Individual, local, regional and national training
- A commitment to developing leaders from within the organization
- An organizational culture that supports staff well-being and holistic self-care/community care
- Ample opportunities to connect with the students and communities we serve
OUR COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION
With a staff that cares deeply about social justice and racial justice, we believe that diverse perspectives and backgrounds create a rich work environment and enhance our ability to pursue our mission. We are committed to building an organization with raised consciousness in order to impact how we work with students, as well as how we work together as a team. We hope you will join us as we continue to build a justice-centered organization that fosters a work environment where people from all backgrounds are welcomed and valued.
TO APPLY
Select "Apply for this Position" below to submit a resume and targeted cover letter that answers the question, “Why are you interested in the Regional Operations Manager role at Summer Search?” Please address cover letters to Interim Co-Executive Directors, Dominic Cathey and Valerie Polanco.
Select "Apply for this Position" below to submit a resume and targeted cover letter that answers the question, “Why are you interested in the Regional Operations Manager role at Summer Search?” Please address cover letters to Interim Co-Executive Directors, Dominic Cathey and Valerie Polanco.
SUMMER SEARCH IS AN EQUAL OPPORTUNITY EMPLOYER
