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Salary***This Regional Operations Leader position is for the Houston Region
Do you thrive in a fast-paced office environment? Would you consider yourself a leader that has the ability to manage multiple offices with a high level of detail? Do you have the ability to oversee multiple projects at one time, while still delivering an exceptional patient experience?
If this sounds like you, and you are serious about supporting some of the greatest Doctors and Dental teams in the Industry keep reading!
The Regional Operations Leader is responsible for providing leadership and direction to multiple office leaders. He / She is the operational executive leading the region in key performance metrics, financial performance, quality of care, physician engagement and overall customer experience. This leader works in collaboration with the VP of Operation and Lead Doctor to implement and oversee initiatives and strategies of the organization. The Regional Operations Leader will establish goals and create action plans to achieve regional / office volume growth, budgeted profit and revenue targets, dental quality initiatives and service expectations in conjunction with the respective dental practice leadership, support team, and the site's Dentists, Office and Dental Assistant Staff. By leveraging Best Practices and company materials the regional will support office leads and all staff members while driving RODEO culture and core values. Bring us your Smile-DNA and BIG personality!
Essential Duties and Responsibilities:
- Responsible for the financial performance of the region
- Remain fully engaged with all facilities needs and building maintenance
- Foster and maintain the highest-level relationship needed with the Doctors in each office of the region
- Manage and direct the In-office Patient Experience
- Collectively with the Compliance team, ensure all policies and procedures are followed to their fullest extent (Infection Control, OSHA, HIPAA etc.)
- Review financial performance of each office in the region to identify areas for improvement and quickly implement solutions.
- Effectively addresses escalated Dental Patient concerns, attempt to resolve issues or questions efficiently to maintain a positive patient experience.
- Work Collectively with HR and Talent Acquisition regarding all employee relations needs
- Accountable for all training and staff development, working closely with HR in all Learning Management areas
- Set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.
- Maintaining and executing company core values and company culture
- Accountable for developing, monitoring, reporting and achieving individual site volume/budget projections and quality targets in association.
- Performs all other duties as assigned
- Travel
- Ability to communicate clearly with team and doctors – This is KEY!
Qualifications
- Deep dental domain expertise, 5+ years of experience preferred
- Extensive experience supporting all dental specialties including hospital
- Ability to break down complex tasks into bite-size pieces that are easily consumed
- Extreme prioritization and time management skills
- Office Leader experience in high patient volume scenarios – 3 years
- Training and staff development – 3 years
- Capable of leading meetings and soliciting/vetting ideas across offices
- Spanish bilingual preferable
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
- Performance Bonus
EEO Statement:
Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is and equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Education
Required- High School or better
- Bachelors or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Leader: Inspires teammates to follow them
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
